National College Leadership Program Trainee - Dallas, TX

Encore Global•Coppell, TX

12d•$55,000 - $55,001•Hybrid

About The Position

Encore is seeking individuals interested in a career in operations management or sales through its National College Leadership Program (NCLP). This 5-month Manager in Training program, typically starting in July, prepares participants for immediate placement into an operations, production, or sales manager role within Encore's nationwide network of 2,100 venues. The program offers development opportunities, mobility, rewards, and an energizing culture, with training provided through technical, operations, and sales rotations, hands-on venue experience, instructor-led sessions in Chicago, and online courses from ENCORE University Academies. Upon placement, Operations Managers will manage floor operations, focusing on service excellence, staff leadership, and cost control. Sales Managers will guide customers through event experiences, identify solutions, and maximize revenue capture. The program emphasizes competencies such as delivering world-class service, doing the right thing, driving results, seeing the big picture, and valuing people.

Requirements

4-year college graduate with a BA/BS degree required; preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
At least 1 year of related professional work experience or a combination of employment/internships.
Strong interest in a management career with the opportunity for advancement and promotion.
Excellent communication, listening, and presentation skills.
Effective leadership abilities and customer satisfaction focus.
Technical aptitude demonstrated through interest and exposure to new technology.
Ability to work at a hotel location within major metro markets.
Flexibility to relocate.

Nice To Haves

Prior experience in management, operations, technology and/or hospitality is a plus.

Responsibilities

Participate in Technical, Operations and Sales rotations.
Gain hands-on learning in venues alongside field leaders.
Complete instructor-led training at the corporate office in Chicago, IL.
Obtain certifications through online courses from ENCORE University Academies (Leadership, Technical, Operations, Sales, and Service).
When placed in an Operations Manager role, manage floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development, and effective workforce and inventory cost control.
When placed in a Sales Manager role, effectively guide customers through event experiences, identify solutions that meet their goals and objectives, and utilize all available tools to ensure maximum event and revenue capture from assigned customer base.