National College Leadership Program Trainee - San Antionio, TX

Encore Global • San Antonio, TX

11d • Onsite

About The Position

The National College Leadership Program (NCLP) is a 5-month Manager in Training program designed for individuals interested in a career in operations management or sales within Encore's nationwide network of venues. The program typically starts in July and prepares participants for immediate placement into an operations, production, or sales manager role. Encore is a global event production company that creates live-event solutions connecting and inspiring people worldwide, operating in over 20 countries. The program offers development opportunities, mobility, rewards, and an energizing culture, with a focus on supporting clients with in-person, virtual, and hybrid event experiences. Participants will engage in technical, operations, and sales rotations, with hands-on learning in venues alongside field leaders, instructor-led training at the corporate office in Chicago, IL, and online certifications through ENCORE University Academies.

Requirements

• 4-year college graduate with a BA/BS degree required.
• At least 1 year of related professional work experience or a combination of employment/internships.
• Strong interest in a management career with the opportunity for advancement and promotion.
• Excellent communication, listening, and presentation skills.
• Effective leadership abilities and customer satisfaction focus.
• Technical aptitude demonstrated through interest and exposure to new technology.
• Ability to work at a hotel location within major metro markets.
• Flexibility to relocate.
• Graduating within the Fall class of 2026 or Spring class of 2027.

Nice To Haves

• Preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
• Prior experience in management, operations, technology and/or hospitality is a plus.

Responsibilities

• Participate in Technical, Operations and Sales rotations.
• Engage in hands-on learning in venues alongside field leaders.
• Complete instructor-led training conducted at the corporate office in Chicago, IL.
• Obtain certifications through online courses from ENCORE University Academies – Leadership, Technical, Operations, Sales, and Service.
• When placed in an Operations Manager role, manage floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development.
• Achieve the overall goals of the organization through effective workforce and inventory cost control.
• When placed in a Sales Manager role, guide customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience.
• Utilize all available tools to ensure maximum event and revenue capture from assigned customer base.

Benefits

• Health insurance
• Participation in a 401K plan
• Base salary
• Bonus incentive upon placement as an Operations Manager, Associate Producer, Director of Events or Venue Sales Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level