National College Leadership Program Trainee - Las Vegas

Encore Global•Las Vegas, NV

6d•Onsite

About The Position

The National College Leadership Program (NCLP) at Encore is designed for individuals interested in a career in operations management or sales. This 5-month Manager in Training program, typically starting in July, prepares participants for immediate placement into an operations, production, or sales manager role within Encore's nationwide network of 2,100 venues. The program offers development opportunities, mobility, rewards, and an energizing culture. Trainees will gain hands-on experience through technical, operations, and sales rotations, alongside field leaders. Training includes instructor-led sessions at the corporate office in Chicago, IL, and online certifications through ENCORE University Academies. Upon placement, Operations Managers are expected to manage floor operations, achieve service excellence, focus on customer service, staff leadership, performance management, and development, while controlling workforce and inventory costs. Sales Managers will guide customers through event experiences, identify solutions, and maximize event and revenue capture. Key competencies include delivering world-class service, hospitality ownership, doing the right thing, demonstrating self-awareness, driving results, ensuring accountability, seeing the big picture, decision quality, managing complexity, and valuing people and collaboration.

Requirements

4-year college graduate with a BA/BS degree required; preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
At least 1 year of related professional work experience or a combination of employment/internships.
Strong interest in a management career with the opportunity for advancement and promotion.
Excellent communication, listening, and presentation skills.
Effective leadership abilities and customer satisfaction focus.
Technical aptitude demonstrated through interest and exposure to new technology.
Ability to work at a hotel location within major metro markets.
Flexibility to relocate.

Nice To Haves

Prior experience in management, operations, technology and/or hospitality is a plus.

Responsibilities

Manage floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development.
Achieve the overall goals of the organization through effective workforce and inventory cost control.
Effectively guide customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience.
Utilize all available tools to ensure maximum event and revenue capture from assigned customer base.