National College Leadership Program Trainee - Philadelphia

Encore Global•Philadelphia, PA

1d•Onsite

About The Position

The National College Leadership Program (NCLP) at Encore is a 5-month Manager in Training program designed for individuals interested in a career in operations management or sales. The program typically starts in July and prepares participants for immediate placement into an operations, production, or sales manager role within Encore's nationwide network of venues. Encore is a global event production company that creates live-event solutions connecting and inspiring people worldwide, operating in over 20 countries. They offer a customer-first, hospitality-focused approach with a comprehensive range of event production services. The program emphasizes development opportunities, mobility, rewards, and an energizing culture, providing support and training through cutting-edge technology, blended learning, and role-based development programs.

Requirements

4-year college graduate with a BA/BS degree required.
At least 1 year of related professional work experience or a combination of employment/internships.
Strong interest in a management career with the opportunity for advancement and promotion.
Excellent communication, listening, and presentation skills.
Effective leadership abilities and customer satisfaction focus.
Technical aptitude demonstrated through interest and exposure to new technology.
Ability to work at a hotel location within major metro markets.
Flexibility to relocate.
Graduating within the Fall class of 2026 or Spring class of 2027.

Nice To Haves

Preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
Prior experience in management, operations, technology and/or hospitality is a plus.

Responsibilities

Participate in Technical, Operations, and Sales rotations.
Engage in hands-on learning in venues alongside field leaders.
Complete instructor-led training at the corporate office in Chicago, IL.
Obtain certifications through online courses from ENCORE University Academies (Leadership, Technical, Operations, Sales, and Service).
When placed in an Operations Manager role: manage floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development, and achieve overall organizational goals through effective workforce and inventory cost control.
When placed in a Sales Manager role: guide customers through event experiences, identify solutions that meet their goals and objectives, resulting in a compelling event experience, and utilize all available tools to ensure maximum event and revenue capture from assigned customer base.