National College Leadership Program Trainee - Boston

Encore Global•Boston, MA

6h•$60,000 - $62,000•Onsite

About The Position

The National College Leadership Program (NCLP) is a 5-month Manager in Training program designed for individuals interested in a career in operations management or sales. Upon successful completion, participants will be prepared for immediate placement into an operations, production, or sales manager role within Encore's nationwide network of 2,100 venues, including luxury hotels, casinos, and conference center properties. The program focuses on development opportunities, mobility, rewards, and fostering an energizing and connected culture. Trainees will receive support and training, including access to cutting-edge technology, blended learning, and role-based development programs, to help them make an impact on clients and their future.

Requirements

4-year college graduate with a BA/BS degree.
At least 1 year of related professional work experience or a combination of employment/internships.
Strong interest in a management career with the opportunity for advancement and promotion.
Excellent communication, listening, and presentation skills.
Effective leadership abilities and customer satisfaction focus.
Technical aptitude demonstrated through interest and exposure to new technology.
Ability to work at a hotel location within major metro markets.
Flexibility to relocate.

Nice To Haves

Preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
Prior experience in management, operations, technology and/or hospitality is a plus.

Responsibilities

Participate in Technical, Operations, and Sales rotations.
Engage in hands-on learning in venues alongside field leaders.
Complete instructor-led training conducted at the corporate office in Chicago, IL.
Obtain certifications through online courses from ENCORE University Academies (Leadership, Technical, Operations, Sales, and Service).
When placed in an Operations Manager role: manage floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development, and achieve overall organizational goals through effective workforce and inventory cost control.
When placed in a Sales Manager role: guide customers through event experiences, identify solutions that meet their goals and objectives, resulting in a compelling event experience, and utilize all available tools to ensure maximum event and revenue capture from assigned customer base.