National College Leadership Program Trainee - Boston

Encore Global•Boston, MA

1d•Onsite

About The Position

The National College Leadership Program (NCLP) at Encore is designed for individuals interested in a career in operations management or sales. This 5-month Manager in Training program prepares participants for immediate placement into an operations, production, or sales manager role within Encore's nationwide network of venues. The program emphasizes development opportunities, mobility, rewards, and a connected culture, referred to as 'Focus on You'. Trainees will gain experience through technical, operations, and sales rotations, with hands-on learning in venues and instructor-led training at the corporate office in Chicago, IL. Online certifications are available through ENCORE University Academies. Upon placement, Operations Managers are expected to manage floor operations, achieve service excellence, focus on customer service, staff leadership, performance management, and cost control. Sales Managers will guide customers through event experiences, identify solutions, and maximize event revenue. The program is ideal for individuals graduating in Fall 2026 or Spring 2027.

Requirements

4-year college graduate with a BA/BS degree required.
At least 1 year of related professional work experience or a combination of employment/internships.
Strong interest in a management career with the opportunity for advancement and promotion.
Excellent communication, listening, and presentation skills.
Effective leadership abilities and customer satisfaction focus.
Technical aptitude demonstrated through interest and exposure to new technology.
Ability to work at a hotel location within major metro markets.
Flexibility to relocate.

Nice To Haves

Preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
Prior experience in management, operations, technology and/or hospitality is a plus.

Responsibilities

Participate in Technical, Operations and Sales rotations.
Engage in hands-on learning in venues alongside field leaders.
Complete instructor-led training at the corporate office in Chicago, IL.
Obtain certifications through online courses from ENCORE University Academies (Leadership, Technical, Operations, Sales, and Service).
Manage floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development (when placed in an Operations Manager role).
Achieve overall organizational goals through effective workforce and inventory cost control (when placed in an Operations Manager role).
Guide customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience (when placed in a Sales Manager role).
Utilize all available tools to ensure maximum event and revenue capture from assigned customer base (when placed in a Sales Manager role).