National Chains Account Manager

Libbey•Charlotte, NC

21h

About The Position

The National Chains Account Manager manages and grows a portfolio of strategic chain, multi-unit, and emerging restaurant accounts across the Eastern and Central time zone regions. Priority will be given to applicants living within those time zones for customer account coverage and growth. The role owns corporate-level customer relationships, develops growth strategies, and partners with distributors and internal cross-functional teams to expand Libbey’s presence in assigned accounts. It manages approximately $18 million in annual sales and is responsible for protecting existing business, identifying new opportunities, and delivering profitable growth across the multi-unit foodservice segment. The role also supports Libbey’s commitment to collaboration, inclusion, innovation, and customer success. Success relies on customer and market understanding, cross-functional partnership, effective negotiation and communication, and strategic account growth and management.

Requirements

Bachelor’s degree required; preferred fields include Business, Marketing, Hospitality, or a related field.
At least 5 years of foodservice, hospitality, distribution, or related B2B sales experience.
Demonstrated success growing strategic customer accounts and delivering sales results.
Strong business acumen and experience with forecasting, pricing, contract negotiations, and customer planning.
Ability to analyze sales trends and customer data to develop actionable growth strategies.
Excellent relationship-building, communication, and presentation skills.
Ability to work independently while collaborating effectively across functions.
Willingness to travel up to 40%.
Proficiency in CRM, sales planning, and Microsoft Office tools.

Nice To Haves

Experience managing chain, multi-unit, or national account relationships.
Bachelor’s degree in Business, Marketing, Hospitality, or a related field.
Applicants living within the Eastern or Central time zones will receive priority.

Responsibilities

Manage and grow a portfolio of strategic chain, multi-unit, and restaurant group accounts.
Develop and execute account strategies that drive profitable sales growth, market share expansion, and customer retention.
Build and maintain relationships with key decision-makers in purchasing, culinary, operations, beverage, and supply chain.
Identify and convert new business opportunities within existing accounts and pursue targeted prospects.
Serve as the primary point of contact for assigned customers and coordinate cross-functional resources to support customer objectives.
Partner with national and regional distribution organizations to strengthen channel relationships and maximize market penetration.
Lead annual business planning, forecasting, pricing discussions, contract negotiations, and customer reviews.
Analyze customer trends, market dynamics, and competitive activity to identify growth opportunities and mitigate risks.
Collaborate with product management, customer service, supply chain, and marketing teams to deliver solutions that meet customer needs.
Represent Libbey at industry events, trade shows, customer meetings, and conferences.
Maintain accurate account plans, opportunity pipelines, forecasts, and customer information in company systems.
Take ownership of objectives and professional development; engage and contribute; remain accountable for goals and organizational initiatives; and identify and implement process improvements.
Apply customer, end-user, and market insights to anticipate needs and position Libbey solutions to deliver value.
Partner across Sales, Sales Operations, Marketing, Customer Service, Supply Chain, and other internal teams to align resources and execute account strategies.
Communicate Libbey’s value through sales stories, negotiate mutually beneficial outcomes, and influence customer decisions.
Develop strategic account plans and proactively drive share expansion, profitability, and long-term customer partnerships.