National Account Manager

JAS Worldwide•Charlotte, NC

About The Position

JAS is an international, non-asset-based supply chain services and solutions company offering air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, consulting, purchase-order coordination, and customized supply chain management services. The National Account Manager manages, maintains, and grows multiple clients within an assigned branch geography, coordinating with regional and global account managers and local operations. The role’s time is allocated approximately 50–60% to strategic development and initiatives and 40–50% to tactical, operational, and process management. The position manages national commercial relationships, develops client account profiles and strategic plans, supports operational excellence through SOPs and performance reviews, coordinates account escalations, and aligns account activities across global, regional, and local teams. Local branch operations handle day-to-day operational exceptions; the National Account Manager becomes involved in operational or finance escalations after local escalation channels have been exhausted. The role also participates in tenders, implementations, client reviews, and account receivables management.

Requirements

At least 3 years of experience in transportation industry logistics and/or freight forwarding.
At least 5 years of experience in account management.
Thorough knowledge of successful sales techniques.
Strong computer skills, including Microsoft Office suite.
Excellent organizational skills.
Excellent written and verbal communication skills.
Excellent presentation and interpersonal skills.
Attention to detail and ability to multitask and meet deadlines.
Self-motivation and ability to work both independently and as part of a team.

Responsibilities

Manage the national commercial relationship for each assigned client.
Identify potential risks to existing business and new client opportunities.
Create, review, obtain stakeholder sign-off for, and distribute client SOPs, ensuring local operations understand client expectations and requirements.
Create, monitor, and distribute reports for assigned clients as required.
Conduct monthly business reviews with clients to review operational performance and KPI metrics, and communicate feedback and required corrective or preventive actions to local operations and account management colleagues.
Conduct quarterly business reviews for assigned accounts and participate in client regional QBRs.
Manage operational and finance-related escalations according to client SOPs after the local branch has exhausted other escalation channels.
Ensure escalation processes are defined in each client SOP and agreed with local branch operations.
Coordinate client spot-quote requests with the relevant branch product teams, ensuring requests are handled and sent to clients on time; become directly involved in quoting only in exceptional cases.
Develop and maintain an account profile for each assigned client.
Develop, share, and execute a strategic development strategy for each client, aligned with regional and global account strategies.
Develop one client continuous-improvement project plan and one internal JAS continuous-improvement project plan per client each year.
Align with global, regional, and local account team members and maintain ownership and alignment of account responsibilities.
Forecast local tenders with the regional bid team within 90 days of tender release and participate in internal and external tender calls.
Actively participate in the regional implementation team process.
Actively manage each client’s accounts receivable balance and escalate internally and externally as necessary.
Enter eight customer meetings per month, in person or online, with a formal agenda and action items for each meeting.
Hold quarterly meetings with the National Account Sponsor assigned to each account.
Submit national account details to the Regional Account Manager for monthly Executive Summaries by the sixth day of each month, covering the prior month’s activity.
Update each account’s SOP and Strategic Account Plan twice per year.