National Chains Account Manager

Libbey•Charlotte, NC

18h

About The Position

The National Chains Account Manager manages and grows a portfolio of strategic chain, multi-unit, and emerging restaurant accounts across the Eastern and Central time zones. The role owns corporate-level customer relationships, develops account growth strategies, and partners with distributors and internal cross-functional teams to expand Libbey’s presence within assigned accounts. It manages approximately $18 million in annual sales and is responsible for protecting existing business, identifying new opportunities, and delivering profitable growth across the multi-unit foodservice segment. Priority will be given to applicants living within the Eastern or Central time zones to support customer account coverage and growth. The role requires travel of up to 40%.

Requirements

Bachelor’s degree required; preferred in Business, Marketing, Hospitality, or a related field.
At least 5 years of foodservice, hospitality, distribution, or related B2B sales experience.
Demonstrated success growing strategic customer accounts and delivering sales results.
Strong business acumen, including experience in forecasting, pricing, contract negotiations, and customer planning.
Ability to analyze sales trends and customer data to develop actionable growth strategies.
Excellent relationship-building, communication, and presentation skills.
Ability to work independently while collaborating effectively across functions.
Willingness to travel up to 40%.
Proficiency in CRM, sales planning, and Microsoft Office tools.
Ability to take ownership of objectives and professional development, contribute actively, remain accountable for goals, and identify improvements to work processes and outcomes.
Ability to build customer and market understanding, collaborate cross-functionally, communicate and negotiate effectively, and manage strategic account growth.

Nice To Haves

Experience managing chain, multi-unit, or national account relationships.
Bachelor’s degree preferred in Business, Marketing, Hospitality, or a related field.

Responsibilities

Manage and grow a portfolio of strategic chain, multi-unit, and restaurant group accounts.
Develop and execute account strategies that drive profitable sales growth, market share expansion, and customer retention.
Build and maintain relationships with key decision-makers, including purchasing, culinary, operations, beverage, and supply chain leaders.
Identify and convert new business opportunities within existing accounts while pursuing targeted prospect opportunities.
Serve as the primary point of contact for assigned customers and coordinate cross-functional resources to support customer objectives.
Partner with national and regional distribution organizations to strengthen channel relationships and maximize market penetration.
Lead annual business planning, forecasting, pricing discussions, contract negotiations, and customer reviews.
Analyze customer trends, market dynamics, and competitive activity to uncover growth opportunities and mitigate risks.
Collaborate with product management, customer service, supply chain, and marketing teams to deliver solutions that meet customer needs.
Represent Libbey at industry events, trade shows, customer meetings, and conferences.
Maintain accurate account plans, opportunity pipelines, forecasts, and customer information within company systems.
Support Libbey’s commitment to collaboration, inclusion, innovation, and customer success.
Understand customers, end users, market trends, competitive dynamics, and business drivers; use these insights to anticipate needs and identify opportunities.
Partner across Sales, Sales Operations, Marketing, Customer Service, Supply Chain, and other internal teams to align resources and deliver customer outcomes.
Communicate Libbey’s value and negotiate mutually beneficial outcomes by balancing interests, building trust, and clearly articulating recommendations.
Develop and execute strategic account plans that align Libbey’s commercial priorities with customer objectives and drive share expansion, profitability, and long-term partnerships.