National Accounts Director

ImageFIRST Healthcare Laundry Specialists•Atlanta, GA

About The Position

The National Accounts Director drives strategic growth across ImageFIRST's National Accounts portfolio by acquiring new enterprise customers, expanding existing partnerships, and delivering exceptional account management. The role serves as a trusted advisor to key national specialty outpatient healthcare organizations and collaborates with internal leaders to support customer satisfaction, contract renewals, and long-term revenue growth. The position manages existing National Account relationships, conducts business reviews, negotiates contracts and pricing, and develops strategies to meet annual revenue growth objectives. It also identifies and secures new partnerships and works with Territory Business Managers, Sales Leadership, service teams, Operations leadership, and General Managers to identify expansion opportunities and provide consistent service across customer locations. The National Accounts Director represents ImageFIRST at customer meetings and industry events, maintains accurate account documentation, forecasts, pipeline activity, and CRM records, and uses performance insights to identify opportunities for improvement and growth. The role reports to the Director of National Accounts or designated Sales Leadership and requires travel as business needs require, including national travel for customer meetings, trade shows, and internal meetings.

Requirements

Bachelor's degree required.
Minimum of 5 years of strategic or enterprise account sales experience.
Experience managing complex National or Key Accounts.
Strong contract negotiation and presentation skills.
Excellent organizational, analytical, written, and verbal communication skills.
Demonstrated leadership and customer relationship management abilities.
Proficiency in Microsoft Office Suite and CRM platforms.
Ability to work independently while collaborating across multiple departments.
Ability to travel as business needs require, including nationally for customer meetings, trade shows, and internal meetings.
Ability to sit, stand, and use a computer for extended periods.
Occasionally lift up to 25 pounds.

Nice To Haves

10+ years of overall sales experience is strongly preferred.
Healthcare or healthcare services sales experience.
Experience selling enterprise or multi-site service solutions.
Experience managing executive-level customer relationships.

Responsibilities

Manage and grow relationships with existing National Account customers to develop long-term partnerships.
Conduct annual or semi-annual business reviews focused on account performance, growth opportunities, and customer satisfaction.
Lead contract negotiations, renewals, and pricing discussions to maximize customer retention and profitability.
Develop and execute strategies to achieve annual National Account revenue growth objectives.
Identify, prospect, and secure new National Account partnerships.
Partner with Territory Business Managers and Sales Leadership to identify expansion opportunities within existing customer accounts.
Partner with service teams and Operations leadership to identify service expansion opportunities within existing national account child locations.
Collaborate with General Managers to support exceptional service delivery, inventory management, and a consistent customer experience across customer locations.
Build partnerships across Sales, Operations, and Service teams to support customer success and business growth.
Model and uphold ImageFIRST's Operating Principles while delivering remarkable customer experiences.
Represent ImageFIRST at customer meetings, industry conferences, trade shows, and networking events.
Develop trusted relationships with key decision-makers and industry stakeholders to strengthen ImageFIRST's brand presence.
Maintain accurate customer account documentation, sales forecasts, pipeline activity, and CRM records.
Monitor account performance and use business insights to identify opportunities for continuous improvement and strategic growth.