National Account Specialist - Grainger

Protective Industrial Products • Charlotte, NC

3d

About The Position

The National Account Specialist is responsible for growing revenue and maintaining support for the assigned customer, Grainger, and the associated territorial coverage areas. The role requires strong organizational skills, focus on areas of responsibility, and the professionalism to present to all levels of the customer's organization.

The specialist drives sales and market growth, develops and manages customer and end-user relationships, provides exceptional customer service, and supports the company's national sales and marketing platform, strategic account management, and overall sales strategy under the direction of the National Account Manager. The role also uses CRM and business software to manage account relationships, sales activities, opportunities, contacts, forecasting, and communications.

Requirements

• Bachelor of Science degree in Business, Marketing, or Management, or equivalent practical experience.
• At least 5 years of experience in sales, inside sales, and/or sales management.
• Experience managing activities to meet objectives and goals.
• Ability to influence internal stakeholders with and without direct authority.
• Good oral and written communication skills, with the ability to communicate at all organizational levels.

Responsibilities

• Grow revenue and profitability for the assigned customer base, exceeding company budget expectations.
• Acquire new key customers in all channels of trade.
• Identify and pursue opportunities to drive sales and market growth through critical and creative thinking.
• Create and deliver effective sales presentations to key industrial customers in the Industrial Distribution Channel.
• Maintain daily direct and indirect contact with customers.
• Provide exceptional customer service to key customers.
• Develop new end-user channels and manage existing ones.
• Communicate effectively with customers and internal team members.
• Build strong business relationships at all levels of account management.
• Develop extensive knowledge of each product category.
• Participate in the company's sales and operations planning processes.
• Assist with development of the national sales and marketing platform, strategic account management, and overall sales strategy under the direction of the National Account Manager.
• Use the company's CRM software to manage key account relationships, including activities, opportunities, contacts, and forecasting.
• Develop clear and concise communications using Microsoft Office software, including Outlook, Word, Excel, and PowerPoint, Teams, and other provided business intelligence tools.

What This Job Offers

• Job Type: Full-time