National Account Manager

Fiskars Group • Bentonville, AR

12d • Hybrid

About The Position

The National Account Manager is responsible for driving profitable growth across Fiskars’ Drug, Office Supply, and Distributor channels. The role develops and executes customer-specific business strategies, strengthens key customer partnerships, identifies growth opportunities, and ensures accurate forecasting and execution in support of sales objectives and long-term success. The position is based in Bentonville, Arkansas.

The role leads account strategy and customer relationships, including customer business reviews and planning meetings, and manages broker partnerships across channels. It works with internal teams to align forecasts and business plans, manages assortment planning and promotional execution, and oversees account budgets, trade spending, reporting, inventory, service metrics, and other operational commitments.

The ideal candidate has progressive sales experience managing national retail, wholesale, or distributor accounts, with experience calling on Drug, Office Supply, Distributor, or Specialty Retail customers preferred. The role requires strong analytical, forecasting, communication, presentation, negotiation, relationship-building, and cross-functional leadership skills, as well as proficiency in Microsoft Excel, PowerPoint, and sales reporting tools.

Requirements

• Bachelor’s degree in Business, Marketing, Management, or a related field.
• 5–7+ years of progressive sales experience managing national retail, wholesale, or distributor accounts.
• Demonstrated success achieving sales targets, developing customer strategies, and driving profitable growth.
• Strong analytical skills and ability to use customer and market data to inform decisions.
• Proven ability to forecast accurately and manage complex customer businesses.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong cross-functional leadership skills and ability to influence without direct authority.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Proficiency in Microsoft Excel, PowerPoint, and sales reporting tools.

Nice To Haves

• Experience calling on Drug, Office Supply, Distributor, or Specialty Retail customers.
• Experience managing or supporting Walgreens, CVS, Rite Aid, Staples, Office Depot, independent office dealers, wholesale and distribution partners, or regional drug and office supply accounts.

Responsibilities

• Develop and execute strategic account plans for Drug, Office Supply, and Distributor customers.
• Build and maintain relationships with customer decision-makers, influencers, and stakeholders.
• Lead customer business reviews and strategic planning meetings, including executive-level engagement when appropriate.
• Identify, prioritize, and execute growth opportunities through assortment expansion, new item placements, promotions, and distribution gains.
• Lead and manage broker partnerships across customer channels.
• Serve as the primary point of contact for assigned accounts and represent Fiskars as a trusted business partner.
• Analyze sales performance, market trends, and customer data to develop accurate forecasts and support demand planning.
• Partner with Supply Chain, Finance, Category Management, Marketing, and Customer Service to align on business objectives.
• Develop annual business plans and customer growth strategies aligned with category and corporate priorities.
• Monitor account performance metrics and identify risks and opportunities.
• Lead annual line reviews and assortment planning with assigned customers.
• Prepare and deliver customer presentations, business reviews, and growth proposals.
• Drive execution of promotional programs, new product launches, and distribution initiatives.
• Collaborate with cross-functional teams to execute customer plans and commitments.
• Attend customer meetings, industry trade shows, and internal business reviews.
• Manage account budgets, trade spending, and customer investments to maximize profitable growth.
• Maintain accurate forecasts, reports, and account documentation.
• Coordinate and communicate with internal stakeholders to support customer needs and business objectives.
• Monitor inventory levels, service metrics, and operational performance.

Benefits

• Competitive compensation.
• Well-being programs and funds for wellness activities, including gym and yoga classes.
• Medical, dental, and vision insurance.
• Paid time off.
• Flexible work arrangements and policies; hybrid arrangements where possible.
• Training programs, skill development initiatives, and learning resources.
• Retirement contribution matching.
• Paid sick leave.
• Paid parental leave for birthing and non-birthing parents.
• Employee assistance programs and resources, including confidential counseling and financial guidance.
• Recognition programs.
• Bonus incentives.
• Profit sharing.
• Product discounts across Fiskars Group brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level