National Account Manager

SavATree•,

21h•$80,000 - $110,000•Remote

About The Position

At SavATree, our national accounts are built on trust — and this role is central to keeping that trust strong. As National Accounts Manager, you own the day-to-day relationship with our largest national clients, including Life Time Fitness, Riverstone Communities, and Prologis. You'll be the person clients call when something needs attention, and the person internal teams rely on to keep priorities clear and commitments met. The job is part relationship manager, part investigator, part orchestrator. When a client raises a concern, you'll work cross-functionally with local branches to understand what actually happened, why, and how to resolve it — then communicate back to the client with clarity and tact. You'll spot opportunities to grow each account and partner with our Business Development team to pursue them. And you'll make sure the operational backbone — scheduling, reporting, invoicing, compliance — runs cleanly so clients experience SavATree at its best. This is a remote role reporting to our Director of Commercial. It's an opportunity for someone already at SavATree who knows our client focus, services, and how we work to step into a high-visibility position with real ownership.

Requirements

Working knowledge of SavATree's services — familiarity with General Tree Care, Plant Health Care, and Lawn services
Proven experience managing client relationships, ideally with commercial or multi-site accounts
Strong cross-functional skills — comfortable working with field teams, regional leadership, and corporate stakeholders to get to the truth of a situation and drive resolution
Clear, confident communication, written and verbal — you'll represent SavATree to major national clients every day
Sound judgment in tough conversations — you know when to push, when to listen, and how to deliver difficult messages tactfully
Exceptional organization — you manage complexity across multiple accounts without losing the details
Systems fluency — comfortable working across platforms like Service Channel, Workday, FM, and our internal CRM
Follow-through. Every time. Your reliability is what keeps both sides of the relationship confident and informed

Responsibilities

Serve as the primary point of contact for national account stakeholders, from local site managers to corporate teams
Investigate and resolve client concerns by partnering with local branches to understand root causes and coordinate solutions
Provide regular client updates (weekly and monthly summaries) covering completed work, production, and upcoming services
Lead quarterly and biannual business reviews — owning the agenda and preparation, with the Business Developer and Head of Business Development participating
Identify opportunities for account growth and partner with the Business Developer to pursue them
Align internal SavATree stakeholders — RVPs, DMs, Branch Managers, commercial arborists, commercial pod, and commercial teams — on client expectations and outcomes
Coordinate site walks, mapping (Tree Plotter), and proposal development with local teams
Support scheduling of sold work with attention to timing and route efficiency across General Tree Care, Plant Health Care, Arbor Patrol, and Lawn services
Keep schedules current and proactively flag conflicts or gaps across the SavATree network
Ensure work orders, proposals, and invoices are submitted, tracked, and closed properly
Manage application timing, DSI, and reporting processes
Process work requisitions and reports that will be added through client portals (Service Channel, Workday, FM, and others) via Commercial Pod Group.
Upload Arbor Patrol and work progress reports accurately and on time
Own and manage POs and incoming service requests through various systems along with the Commercial Pod