National Account Manager

Trinity Glass International Inc•Federal Way, WA

11d•$140,000 - $160,000•Remote

About The Position

The National Account Manager (NAM) is a senior individual contributor responsible for managing and growing strategic national account relationships with a focus on the company's exterior door programs. This role serves as the primary point of contact for key customers driving program development, revenue growth, and a superior customer experience. The NAM works cross-functionally with operations, product management, marketing, and customer service to ensure program execution excellence and long-term account retention.

Requirements

5+ years of national or major account sales experience in building products, millwork, doors/windows, or a closely related category.
Demonstrated track record of achieving or exceeding revenue targets in a complex, multi-stakeholder selling environment.
Experience managing special order, configure-to-order, or custom product programs.
Strong understanding of retail channel dynamics and pro-dealer markets.
Excellent communication, presentation, and negotiation skills.
Proficiency Microsoft Office Suite.
Ability to travel up to 25% nationally.

Nice To Haves

Experience servicing a national home center customer a strong plus
Experience with exterior door products (entry systems, patio doors, French doors, or fiberglass/steel door products).
Familiarity with millwork distribution networks, home center retail buying processes, or pro channel account structures.
Bachelor's degree in Business, Sales, Marketing, or a related field; equivalent experience considered.
Experience using digital ordering platforms, product configurators, or dealer portals.

Responsibilities

Own and grow national accounts (e.g., home improvement retailers, regional dealers, buying groups, and pro dealers) with a primary focus on exterior residential doors.
Achieve or exceed annual revenue targets and new account activation goals.
Conduct regular business reviews with key stakeholders to assess program performance, uncover opportunities, and address challenges.
Develop and execute account-specific growth plans aligned with the company's strategy.
Serve as the subject matter expert on the company's exterior door offerings, including product lines, configurations, lead times, pricing structures, and ordering processes.
Train and educate account partners on program mechanics, product features, and systems/tools (order entry portals, configurators, etc.).
Drive program compliance and ordering accuracy to reduce errors, returns, and cancellations.
Collaborate with product management on catalog expansions, substitutions, and new product introductions.
Monitor order flow and proactively communicate status updates, delays, or exceptions to account partners.
Build and maintain deep relationships at multiple levels within each account, including buyers, category managers, operations, and ownership.
Act as a trusted advisor and advocate, anticipating account needs and positioning the company as a preferred vendor.
Represent the company at industry events, trade shows, and national account conferences.
Partner with operations, customer service, and information technology teams to ensure seamless order fulfillment and issue resolution.
Coordinate with marketing to develop account-specific promotional materials, planograms, and sales tools.
Provide voice-of-customer feedback to product and operations teams to drive continuous program improvement.
Work with pricing and finance on quote approvals, contract negotiations, and special pricing agreements.
Track and report sales metrics, pipeline activity, account health, and competitive intelligence.
Analyze sell-through data and inventory positions at key accounts to identify gaps and opportunities.
Prepare and deliver executive-level account performance summaries and quarterly business review materials.