National Account Manager

Keurig Dr Pepper • Mississauga, ON

5d • CA$78,300 - CA$106,700 • Hybrid

About The Position

The National Account Manager (Coffee Services) is responsible for maintaining and managing client relationships within a set portfolio of key customer accounts. The National Account Manager (Coffee Services) is also responsible for managing program execution and ensuring a high level of customer satisfaction is provided and maintained with their client group. The ideal candidate has a proven track record in managing enterprise level clients. The National Account Manager identifies growth opportunities within their account portfolio and monitors the return on Keurig’s investment.

Requirements

• Bachelor in Commerce or relevant field of study
• 3-5 years of experience managing National/Enterprise accounts
• Ability to travel within assigned region (25%)
• Proven ability to resolve conflict and navigate complexity.
• Strong interpersonal skills and proven ability to build and grow relationships
• Strong analytical ability and sound financial understanding
• Well Developed business acumen
• Strong communication skill set and comfort speaking with senior executives.
• Excellent written and verbal communication.
• Strong knowledge of MS Office (Word, Excel, Power Point)

Nice To Haves

• Experience within Service and/or CPG industry (preferred)
• Bilingual (preferred but not required)

Responsibilities

• Maintain and expand relationships Key Contacts within assigned accounts.
• Build individual customer sales strategies and growth plans that align with organizational priorities/BIG BETS.
• Provide timely communication and work collaboratively with internal cross-functional teams (sales, operations, marketing, supply chain and commercial) to ensure seamless execution of account plans.
• Coordinate resources and attend trade shows or networking events within assigned account (including travel where required)
• Build forecasts for assigned accounts
• Regularly generate and analyze pricing and sales report to ensure portfolio KPI meet or exceed Annual Operating Plan targets.
• Conduct regular face-to-face business reviews with key client account stakeholders.
• Manage all aspects of contract responsibilities (Resigning, Pricing Changes, Trade Budgeting, New Product Distribution, Contract Compliance, Billing, etc.)
• Attend and report to Senior and regional Sales Leadership teams on portfolio performance and plans via quarterly business reviews.

Benefits

• medical
• dental
• disability
• life insurance
• paid time off (including vacation and personal time)
• RRSP with company match
• tuition reimbursement
• employee and family assistance program
• coffee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Senior