National Account Manager (UVM)

e924a9f2-7b24-48e1-b6a6-a2a5883fe3c5•Oklahoma City, OK

7h•$110,000 - $130,000•Hybrid

About The Position

The National Account Manager for Utility Vegetation Management (UVM) is responsible for driving revenue growth, strengthening strategic customer relationships, and supporting delivery of federal and state vegetation management services across complex public-sector and large-scale service markets nationwide. The role leads business development, account management, contract acquisition, and customer engagement, serving as a liaison among customers, operational leadership, and executive management. The position identifies and pursues opportunities aligned with ArborWorks’ services, particularly government-funded natural resource, emergency response, land management, and infrastructure programs. It develops strategic customer relationships, supports competitive pricing and proposals, and helps position the company for long-term success in federal and state contracting. The role may also support emerging markets and strategic growth initiatives as business needs evolve. This is a hybrid role involving field, customer-site, home-office, and corporate-office work. Frequent travel throughout the assigned territory, including overnight travel, is required as business needs dictate. Work may involve varying weather, uneven terrain, active vegetation management and utility-right-of-way sites, and occasional extended hours to support customers, operations, deadlines, or emergency response.

Requirements

High school diploma or GED required.
At least five years of experience in utility vegetation management, forestry, natural resources, infrastructure services, environmental services, account management, business development, or a related industry.
Demonstrated experience developing and managing strategic customer relationships and accounts.
Experience supporting proposal development, contract acquisition, capture management, and business growth initiatives.
Strong understanding of utility vegetation management operations and industry practices.
Ability to develop and maintain long-term customer relationships.
Strong business development, negotiation, presentation, and interpersonal skills.
Ability to evaluate specifications, maps, contracts, and technical documents.
Proficiency in estimating concepts, cost analysis, and pricing strategies.
Strong analytical, organizational, and problem-solving skills.
Effective verbal and written communication skills.
Ability to work independently while collaborating across departments and to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Valid driver’s license with an acceptable driving record under company insurance requirements and ability to maintain eligibility to operate company vehicles.
Completion of ArborWorks safety orientation, defensive driving, customer service and professional communication, company-required compliance and safety, and applicable contract compliance, ethics, and procurement training; additional training may be assigned.

Nice To Haves

Bachelor’s degree in business administration, forestry, natural resources, environmental science, public administration, emergency management, construction management, or a related field; equivalent related field experience is also identified as preferred.
Experience supporting vegetation management, forestry, wildfire mitigation, emergency response, natural resource management, environmental services, or infrastructure service programs.
Experience working with federal, state, municipal, utility, cooperative, or other public-sector customers.
Experience supporting government procurement, contract acquisition, proposal development, or strategic capture planning.
Experience with CRM systems, business reporting tools, and vegetation management software.
ISA Certified Arborist certification.
Certified Tree Safety Professional (CTSP) certification.
Society of American Foresters (SAF) membership or certification.
Experience with federally funded contracts, IDIQ contracts, task-order-based contracts, blanket purchase agreements, or similar contracting vehicles.
Familiarity with Federal Acquisition Regulations (FAR), public-sector procurement practices, and government contracting environments.
Experience supporting wildfire resilience, fuels reduction, hazard tree mitigation, disaster recovery, emergency response, environmental restoration, natural resource management, or land management programs.
Familiarity with GIS applications, vegetation management software, asset management systems, or operational planning tools.
Demonstrated success managing national accounts, multi-state programs, or large-scale service agreements.
Existing relationships within federal, state, municipal, or public-sector contracting communities.
Understanding of environmental compliance, regulatory requirements, and operational best practices related to vegetation management and infrastructure services.

Responsibilities

Identify, evaluate, and pursue federal, state, municipal, and other public-sector business opportunities aligned with ArborWorks’ capabilities and growth objectives.
Grow ArborWorks’ presence in emergency response, wildfire support, and mitigation efforts nationwide.
Develop account growth strategies, strengthen customer partnerships, and maintain strategic sales pipelines, forecasts, territory plans, and account strategies.
Develop competitive pricing and monitor industry trends, procurement opportunities, funding initiatives, regulatory developments, and market conditions.
Build relationships with customers, decision-makers, contracting officers, program managers, procurement personnel, consultants, industry partners, and other stakeholders.
Represent ArborWorks at conferences, trade associations, customer meetings, networking events, trade shows, and industry functions.
Lead capture planning from opportunity identification through contract award and evaluate solicitations, statements of work, technical requirements, performance objectives, and contract terms.
Coordinate internal resources to prepare compliant, competitive proposals, including opportunity qualification, pricing strategy, technical reviews, risk assessments, and submission processes.
Support contract negotiations, onboarding, transition planning, and opportunities involving vegetation management, wildfire mitigation, fuels reduction, emergency response, disaster recovery, environmental stewardship, infrastructure protection, and related programs.
Serve as the primary contact for assigned national accounts and strategic customers; understand their goals, operational needs, contractual expectations, and business challenges.
Conduct customer meetings, program reviews, site visits, performance discussions, and strategic planning sessions; address concerns and facilitate timely issue resolution.
Collaborate with internal teams to communicate customer expectations, expand relationships, improve service delivery, and support safety, quality, and operational excellence.
Review RFPs, RFQs, SOWs, task orders, contracts, and technical requirements; participate in pre-bid meetings, job walks, and site assessments.
Work with Operations and Estimating teams to determine staffing, equipment, production assumptions, cost models, budgets, and pricing structures for bids.
Coordinate with vendors, subcontractors, and suppliers to obtain pricing and scope information; support preparation, review, and submission of proposals, estimates, and bid packages.
Support contract implementation by coordinating customer and operational communications and documenting scope, schedules, expectations, and deliverables.
Assist Operations with contract modifications, change orders, customer requests, and emergency response or disaster recovery mobilization when required.
Maintain alignment among customer expectations, operational performance, safety objectives, and financial goals throughout project execution.
Maintain accurate records of sales activity, customer interactions, opportunities, contracts, bids, proposals, and customer communications.
Track and report business development and customer-retention performance indicators; analyze opportunities and market conditions to support decisions.
Promote ArborWorks’ safety culture, capabilities, and services; foster positive relationships with industry partners, vendors, and community stakeholders; uphold company Core Values.
Perform other duties and special projects as assigned.