NASA Transport Operations Manager

Expeditors • Ellenwood, GA

2h

About The Position

The NASA Transport Operations Manager owns day-to-day execution across the Americas transportation operation. The role leads the ATL shift structure and DFW operational leadership, ensuring consistent coverage, disciplined execution, effective escalation management, and achievement of customer service commitments across all shifts and locations. The manager promotes accountability, customer service, cross-shift collaboration, and continuous improvement, and travels to customer, supplier, warehouse, and operational locations as required.

Requirements

• At least 5 years of transportation or logistics experience.
• At least 5 years of supervisory or management experience.
• Demonstrated experience leading multi-shift, high-volume, or multi-location operations.
• Operational knowledge of air, road, ocean, and parcel transportation.
• Working knowledge of dispatch, track and trace, TMS, WMS, and YMS systems.
• Strong workforce planning, prioritisation, escalation management, root-cause analysis, and performance management skills.
• Ability to host operational meetings, communicate with customer stakeholders, and drive change through front-line leaders.
• Strong time-management, decision-making, and communication skills.
• Self-starter with a highly motivated, results-driven attitude.
• Availability for domestic travel and occasional international travel.

Responsibilities

• Lead daily transportation operations across ATL, DFW, and other assigned Americas locations.
• Direct and develop the ATL first-, second-, third-shift, and weekend supervisors, the DFW Transport Operations Supervisor, and designated team leads.
• Establish shift handovers, coverage plans, workload allocation, and escalation paths across the 24/7 operating model.
• Monitor service levels, on-time-in-full performance, failure reason coding, operational quality, backlog, productivity, and staffing.
• Ensure supervisors complete daily management routines, coaching, training, attendance management, and performance follow-up.
• Serve as the primary operational escalation point and lead service recovery, containment, root-cause analysis, and corrective-action execution.
• Coordinate with warehouses, contract manufacturers, suppliers, and carriers to resolve operational issues and maintain flow.
• Implement standard operating procedures, controls, and safety and security requirements consistently across locations and shifts.
• Partner with the Enablement & Process Excellence Manager to test and adopt dashboards, productivity tools, automation, and process improvements.
• Support implementation and operational readiness for new sites, carriers, lanes, and programmes.
• Prepare operational performance updates and provide accurate risks, actions, and resource requirements to the Senior Manager.
• Promote accountability, customer service, cross-shift collaboration, and continuous improvement.
• Travel to customer, supplier, warehouse, and operational locations as required.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed