NASA Front Door (NFD) Engagement & Operations

Amentum•Houston, TX

About The Position

The NASA Front Door (NFD) Engagement & Operations Team provides frontline support, intake coordination, and operational oversight for NASA’s enterprise-wide external engagement gateway. The role ensures inquiries, partnership requests, and public submissions are evaluated efficiently, routed accurately, and aligned with Agency priorities. It helps NFD become NASA’s premier external entry point by providing exceptional customer service and supporting a consistent, high-quality user experience. This temporary position is part of the JETSII Contract and is not to exceed six months. The role supports NASA’s single official entry point for people and organizations outside NASA seeking to work with the Agency, support it, or access its resources. The position works in an integrated team and maintains responsive, professional relationships with NASA customers and coworkers.

Requirements

Bachelor’s degree in a related field.
10 years of experience.
Technical engineering knowledge sufficient to review requests, understand them, assess legitimacy, and summarize findings.
Excellent written and verbal communication skills.
Ability to develop training materials.
Ability to research assigned information or companies.
Strong attention to detail.
Proficiency with Microsoft Office products.
Self-motivated team player.
Professional behavior that promotes productivity, teamwork, and cooperation.
Ability to work outside the normal schedule and adjust the schedule for peak periods and surge requirements.
May be required to provide proof of U.S. citizenship or U.S. permanent residency.
Must be able to complete a U.S. government background investigation.

Nice To Haves

Previous NASA experience.
Customer service mentality.
Experience utilizing AI in a work setting.
Familiarity with Salesforce.
Experience preparing written documentation and presentations, and presenting verbally.

Responsibilities

Support the NASA Front Door Initiative as a single official entry point for external inquiries and requests.
Review external inquiries, unsolicited proposals, real estate and partnership requests, and other public submissions to understand their technical aspects.
Assist with process improvement, including completing or improving user guides while learning the NFD tool.
Create and deliver training for partnership offices and internal stakeholders.
Learn about NASA capabilities in engineering, testing, facilities, and related areas.
Research submitted information to determine its validity and vet contacts or companies.
Work within an integrated team and provide status updates on progress, challenges, and support needs.
Maintain professional and responsive relationships with NASA customers and coworkers.
Perform other duties as required.
Meet attendance requirements and adjust the work schedule to address peak periods and surge requirements.