NASA Front Door (NFD) Engagement & Operations

Amentum•Houston, TX

5d•Onsite

About The Position

The NASA Front Door (NFD) Engagement & Operations Team provides frontline support, intake coordination, and operational oversight for NASA's enterprise-wide external engagement gateway. The role ensures that inquiries, partnership requests, and public-facing submissions are efficiently evaluated, accurately routed, and aligned with Agency priorities. It supports NFD's goal of becoming NASA's premier external entry point by delivering exceptional customer service and a consistent, high-quality user experience. This temporary role is not to exceed six months and supports the NASA Front Door Initiative, a single official entry point for people outside NASA who want to work with, support, or access NASA resources. The position works with NASA customers, partnership offices, internal stakeholders, and an integrated team. The successful candidate will help assess submissions, improve processes and user guidance, and develop and deliver training.

Requirements

Bachelor's degree in a related field.
10 years of experience.
Technical engineering knowledge sufficient to review requests, understand them, determine their legitimacy, and summarize them.
Excellent written and verbal communication skills.
Ability to develop training materials.
Ability to research assigned information or companies.
Strong attention to detail.
Proficiency with Microsoft Office products.
Self-motivated team player.

Nice To Haves

Previous NASA experience.
Customer service mentality.
Experience utilizing AI in a work setting.
Familiarity with Salesforce.
Experience preparing written documentation and presentations and presenting verbally.

Responsibilities

Support the NASA Front Door Initiative as a single official entry point for external inquiries and requests.
Review external inquiries, unsolicited proposals, real estate and partnership requests, and other public submissions to understand their technical aspects.
Assist with process improvement, including completing or improving user guides while learning the NFD tool.
Create and deliver training for partnership offices and internal stakeholders.
Learn NASA capabilities related to engineering, testing, facilities, and other areas.
Research provided information to assess validity and vet contacts or companies.
Work within an integrated team and provide status updates on progress, challenges, and required support.
Maintain professional and responsive relationships with NASA customers and coworkers.
Perform other duties as required.