Front Door Part Time

BJ's Wholesale Club • New York, NY

21h • $18 - $22

About The Position

The Front Door team member performs merchandise protection procedures, monitors entrance and exit activity, and provides superior customer service to members. The role supports club policies, procedures, and compliance while helping maintain a safe, positive, clean, and organized environment. Team members are expected to act with honesty and integrity, work collaboratively, adapt to changing needs, and deliver the club’s GOLD member and club standards.

This position involves greeting, assisting, and thanking members; addressing concerns and escalating issues when appropriate; carrying out loss-prevention and merchandise-check procedures; auditing designated services; responding to EAS alarms; and inspecting bags as people leave the building. The role may also include work in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Strong interpersonal skills.
• Attention to detail.
• Ability to use a smart handheld device.
• Successful completion of required training and certification processes.
• Must have been employed with the company for at least 6 months.
• Must be at least 18 years old, except Indiana applicants must be at least 19 and Delaware applicants must be at least 21.
• Regular, predictable, full attendance is an essential function.

Nice To Haves

• Basic math skills.

Responsibilities

• Greet, assist, and thank members promptly and professionally; resolve concerns courteously and escalate issues to management when necessary.
• Understand and follow merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow BEST procedures, including cross-checking merchandise against register receipts and verifying high-dollar items; record discrepancies and notify the front line for correction.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to carry out repack awareness guidelines.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members’, members’, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.
• Support a safe and positive environment, inclusion, collaboration, and daily GOLD member and club standards.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans and optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members age 18 and older.
• Employee Stock Purchase Plan with shares available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed