Front Door Associate

BJ's Wholesale Club • Gainesville, VA

7d • $17 - $20

About The Position

The Front Door Associate performs merchandise protection procedures, monitors activity at club entrances and exits, and provides superior customer service to members. The role includes applying club policies, procedures, and compliance requirements; helping maintain a safe, positive, clean, and organized environment; and supporting daily GOLD Member and Club Standards. Team members are expected to act with honesty and integrity, respond to member concerns, collaborate respectfully, adapt to changing needs, and maintain a friendly, positive attitude. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Strong interpersonal skills and attention to detail.
• Ability to use a smart handheld device.
• Successful completion of required training and certification processes.
• Must have been employed with the company for at least 6 months.
• Must be at least 18 years of age, except in Indiana, where the minimum age is 19, and Delaware, where the minimum age is 21.
• Regular, predictable, full attendance.

Nice To Haves

• Basic math skills.

Responsibilities

• Greet, assist, and thank members promptly and professionally, resolve concerns courteously and in a timely manner, and escalate issues to management when necessary.
• Maintain a clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow BEST procedures, including cross-checking merchandise against member register receipts and verifying high-dollar-value items; record discrepancies and notify the front line so they can be rectified immediately.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to execute repack awareness guidelines.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures and perform other assigned duties, including working in other departments as needed.
• Support daily GOLD Member Standards and GOLD Club Standards, including maintaining a clean and organized environment.
• Understand how to access and read department production and/or financial performance reporting, and understand how consistent execution can positively affect the business.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the team member's household.
• Paid time off, including vacation, personal, and sick days, plus holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members aged 18 and older.
• Employee Stock Purchase Plan, allowing purchases of BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed