Manager Pediatric Transport

Advocate Health•Elmhurst, IL

11d•$51 - $77

About The Position

The Manager Pediatric Transport leads the pediatric transport service, overseeing staffing, hiring, staff development, performance management, daily operations, budgets, regulatory compliance, and service quality. The role is accountable for transport operations around the clock and works with other hospitals to facilitate transfers of acutely ill neonatal and pediatric patients. It also travels as required and supports staff with complex patient assessments and care planning. The manager develops and implements policies, procedures, and practices aligned with accrediting organization and Advocate, Hope, and CHMC guidelines. The role monitors operational data, productivity, resource use, patient safety, performance improvement, customer and staff satisfaction, and department outcomes. It contributes to service development, operational goals, marketing, community education, research, and program proposals, while maintaining effective relationships with hospital, system, and external partners. The posting’s introductory adjustment note says the role may be filled by a nurse or respiratory therapist, requires a bachelor’s degree for either profession, and treats a master’s degree as preferred rather than required. The listed licensure and education requirements later in the posting specify an Illinois APN or RN license and a master’s degree in nursing or a BSN plus a master’s in a related specialty; the posting also lists three to five years of leadership experience in a pediatric clinical specialty or transport.

Requirements

Bachelor's degree required for nursing or respiratory therapist candidates, according to the introductory adjustment note.
The posting's listed education requirement is a master's degree in nursing (MSN) or a BSN plus a master's degree in a related specialty (MBA, MHA, etc.); the introductory adjustment note says a master's degree should be preferred rather than required.
Three to five years of leadership experience in a pediatric clinical specialty or transport.
Current Illinois license as an Advanced Practice Nurse (APN) or Registered Nurse (RN), as listed in the posting.
Certification in specialty.
CPR, PALS, and NRP.
Strong analytical skills.
Proven leadership skills.
Excellent organizational skills.
Basic computer skills.
Effective communication and presentation skills.
Goal-driven and results-oriented approach.
Team-building skills.
Clinical expertise and ability to serve as a resource.
Ability to work flexible hours according to department and customer needs.
Ability to travel locally and long distance.
Ability to work under stressful conditions and in difficult situations; resilience and flexibility in a changing environment.
Ability to collaborate and work well with others.
Ability to prioritize independently and respond to multiple simultaneous requests.

Nice To Haves

A master's degree, per the introductory adjustment note that says it should be preferred rather than required.

Responsibilities

Ensure effective staffing patterns that meet patient volumes and needs; supervise transport service operations.
Coordinate hiring with other supervisors and staff.
Oversee staff education and encourage associate development, growth, and clinical research.
Foster staff growth, job satisfaction, and team development.
Prepare staff performance reviews, communicate ratings and salary adjustments, and keep job descriptions current.
Monitor customer, associate, and physician satisfaction and develop action plans as needed.
Develop and implement policies and procedures for effective operations and regulatory compliance.
Conduct and facilitate staff meetings concerning department, hospital, and corporate activities.
Facilitate Clinical Operation Assistants' oversight of day-to-day operations.
Partner with other hospitals to facilitate transfers of acutely ill neonatal and pediatric patients.
Travel as required by the role.
Develop and implement operational policies, procedures, and practices that meet accrediting organization and Advocate, Hope, and CHMC guidelines.
Identify operational efficiencies and improvements and make appropriate changes.
Participate in developing short- and long-range goals and objectives and implementing new services.
Remain accountable for operations on a 24-hour basis.
Participate in marketing department services and community education.
Conduct special projects and studies related to department activities, goals, and objectives.
Monitor, collect, and analyze data representing department operations.
Promote patient safety and performance improvement by monitoring, evaluating, and implementing changes based on identified needs.
Monitor productivity and resource efficiency to meet patient needs.
Develop proposals to expand programs and services, including associated cost and revenue implications for new services or equipment.
Create and manage the annual department budget, provide monthly variance analysis, and recommend and oversee expense-control or revenue-enhancement measures.
Conduct and assist with program proposals and feasibility studies.
Develop and maintain relationships with hospital and system departments and management, and collaborate on service improvements or expansion.
Communicate with department and system staff to receive, respond to, and share information.
Participate in department, hospital-wide, and system-wide committees and collaborate with the Advocate Children's Hospital network.
Enhance the image of the Transport Service through clinical excellence, research, community outreach, and marketing.
Establish priorities addressing the health and medical needs of individuals, families, and the community, including links to resources such as a speakers bureau.
Develop, communicate, implement, and evaluate standards of practice; assess outcomes and improve department processes.
Develop and incorporate performance-improvement projects and ensure compliance with regulatory and accrediting standards.
Submit requests for capital purchases.
Report and follow through on patient-safety issues through established channels and participate in safety initiatives.
Facilitate systems for effective communication and collaboration with physicians, nurses, and other health care team members.
Serve as a resource for staff on complex patients and assist with assessment and care planning.
Model professionalism and customer service for nursing staff.
Stay current on diagnostic and treatment approaches, market changes, procedures, and equipment, and share relevant information with staff.
Identify educational needs for nursing and respiratory staff, contribute to others' professional development, and encourage participation in professional organizations and activities.
Serve as a resource for professional and lay personnel outside the Medical Center and contribute to resolving ethical problems or dilemmas.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay such as shift and on-call pay, based on teammate status and position.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.