Nail Technician - Spa Oceana at The Don CeSar

Arch Amenities Group•Saint Pete Beach, FL

About The Position

The Nail Technician at Spa Oceana at The Don CeSar performs nail care services while providing the highest quality of customer service. The role delivers nail grooming, polish application, massage, and exfoliation in accordance with service guidelines, current licensure, guest expectations, and Arch Amenities Group standards. The technician assesses guest contraindications, observes universal precautions, and maintains clean, disinfected, orderly work areas and equipment. The position requires up-to-date knowledge of hand and foot nail care, spa services, and product ingredients, along with the ability to explain services and product benefits and recommend suitable treatments and products. The technician maintains guest records and treatment notes when appropriate, completes side work, attends meetings and professional training, follows assigned schedules, and reports incidents or product needs to management. Other duties may be assigned. This role may involve working nights, weekends, and holidays when the facility is open. Work conditions include exposure to fumes, odors, and dust. The position involves frequent sitting or standing, hand and finger use, communication, and visual tasks, and requires various movements and the ability to lift or move items as described in the posting. Reasonable accommodation may be provided to enable employees with disabilities to perform essential functions, absent undue hardship.

Requirements

Valid state license in nail services or other credentials required by the state.
Previous nail technician experience.
Customer service experience; spa experience is preferred, and the ability to build rapport with guests is required.
Ability to explain various treatments and services to guests.
Excellent customer service skills and work ethic.
Efficient, well organized, able to handle a variety of duties simultaneously, and a strong team player.
Energetic, enthusiastic, and motivational, with professional manner, discretion, and appearance.
Good verbal and written skills.
Comfort with product recommendations.
Availability to work when the facility is open, which could include nights, weekends, and holidays.
Ability to exert up to 20 pounds of force frequently and/or a negligible amount constantly to move light objects; occasional lifting or moving of up to 25 pounds.
Ability to balance, stoop, kneel, crouch, reach, stand, walk, push, pull, lift, use fingers and grasp, use tactile sense, perform repetitive motions, and see, hear, talk, and maintain visual acuity.
Ability to operate the listed nail-service tools and equipment.
Ability to work in conditions involving exposure to fumes, odors, and dust.

Nice To Haves

Customer service experience in a spa.

Responsibilities

Maintain Arch Amenities Group guest experience and comply with its mission, values, standards, brand standards, and policies.
Perform nail services according to established guidelines and guest expectations, including nail grooming, polish application, massage, and exfoliation.
Perform treatments listed on the services menu within current licensure.
Assess guest contraindications that may prevent a service and meet guest needs throughout the service.
Use universal precautions and clean and disinfect equipment daily.
Maintain knowledge of hand and foot nail care, spa services, and product ingredients; explain product benefits to guests.
Answer guest questions professionally and knowledgeably; recommend products for home use and suggest other beneficial spa treatments.
Begin and end treatments on time and work the assigned schedule, arriving and departing on time.
Keep work areas clean and set according to procedures.
Inform the Spa Director or other management personnel about product needs.
Create and maintain client cards and treatment notes when appropriate.
Complete assigned side work and attend scheduled meetings and professional training.
Report incidents or accidents to a member of the management team.
Perform other duties as assigned.