Membership & Events Coordinator - Spa Oceana at The Don CeSar

Arch Amenities Group•Saint Pete Beach, FL

About The Position

Spa Oceana at The Don CeSar is seeking a proactive, entrepreneurial, and results-driven Membership & Event Coordinator to grow membership programs, strengthen community partnerships, develop events, generate new business, and improve guest experiences. The role oversees Spa Loyalty and Don Club membership experiences and helps expand Spa Oceana’s reach and revenue. Working with Spa leadership, the coordinator also supports front desk operations, team engagement, scheduling coordination, and daily guest services in a fast-paced luxury hospitality environment. The posting also includes a separate job summary describing a Lead Spa Receptionist role. That role assists with daily facility operations, marketing, staff training and scheduling, programming, maintenance oversight, and guest satisfaction, and may help supervise front desk staff.

Requirements

College degree or comparable work experience.
CPR/First Aid certification if required by the client.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Well organized and able to handle multiple duties simultaneously.
Creative in marketing, promotion, and programming.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Excellent verbal and written communication skills.
Ability to show initiative and make decisions.
Proficiency with appropriate computer skills and office equipment.
Ability to stand for long periods and to stand, stoop, kneel, crouch, bend, walk, and talk.
Ability to use hands and arms to handle or operate objects, tools, or controls and reach.
Ability to lift 25 pounds.

Responsibilities

Grow membership programs and oversee Spa Loyalty and Don Club membership experiences.
Strengthen community partnerships, develop events, generate new business, and engage with the local community.
Support front desk operations, team engagement, scheduling coordination, and daily guest experiences.
Assist in developing a facility operations manual with written policies and procedures for services, administration, and maintenance.
Submit paperwork and financial reporting, including payroll, according to company policy.
Provide customer service and monitor guest feedback; follow up on guest requests and comments.
Assist with training and supervising front desk staff and developing staffing schedules.
Oversee daily operations, including opening and closing procedures, facility inspections, and general maintenance.
Help ensure front desk staff implement the Arch Amenities Group Basics-To-Excellence program.
Assist with lifting and storing facility equipment, furniture, and products and preparing the facility for special events.
Help ensure facility access is limited to members and guests and that the facility remains safe and secure.
When applicable, assist in planning programs and activities, including wellness programs, classes, and special and social events.
Assist with guest or member orientations covering the facility, services, programs, policies, and procedures.
When applicable, work with property management to address resident questions and concerns and prepare or maintain bulletins and flyers.
Perform other duties as assigned.