Membership & Events Coordinator - Spa Oceana at The Don CeSar

Arch Amenities Group•St. Pete Beach, FL

About The Position

Spa Oceana at The Don CeSar is seeking a motivated, entrepreneurial, results-driven hospitality professional to grow membership programs, strengthen community partnerships, develop events, generate new business, and elevate the guest experience. The coordinator oversees the Spa Loyalty and Don Club membership experiences and contributes to expanding Spa Oceana’s reach and revenue. Working with Spa leadership, the position also supports front desk operations, team engagement, scheduling coordination, and the delivery of daily guest experiences in a luxury hospitality environment. The posting also includes a job summary describing a Lead Spa Receptionist role. Under the direction of the Facility Director, that role assists with daily facility operations, marketing, staff training and scheduling, programming, maintenance monitoring, and guest satisfaction. It may help supervise front desk staff and support facility procedures, reporting, events, orientations, and member or guest services.

Requirements

College degree or comparable work experience.
CPR/First-Aid certification, if required by the client.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Ability to stay organized, work efficiently, and handle multiple duties simultaneously.
Creativity in marketing, promotion, and programming.
Energetic, enthusiastic, and motivational approach.
Professional manner, discretion, and appearance.
Excellent verbal and written communication skills.
Ability to show initiative and make decisions.
Proficiency with appropriate computer skills and office equipment.
Ability to stand for long periods and to stand, stoop, kneel, crouch, bend, walk, and talk.
Ability to use hands to handle or operate objects, tools, or controls and to reach with hands and arms.
Ability to lift 25 pounds; the physical demands section also references carrying or lifting 50 pounds or less.
Work hours vary and include nights, weekends, and holidays.

Responsibilities

Grow membership programs and oversee Spa Loyalty and Don Club membership experiences.
Strengthen community partnerships, develop events, generate new business, and help expand Spa Oceana’s reach and revenue.
Support front desk operations, team engagement, scheduling coordination, and daily guest experiences.
Assist with developing a comprehensive facility operations manual, including written policies and procedures for services, administration, and maintenance.
Submit paperwork and financial reporting, including payroll, according to company policy.
Provide customer service, monitor guest feedback, and follow up on guest requests and comments.
Assist with training and supervising front desk staff and developing staffing schedules.
Support daily operations, including opening and closing procedures, facility inspections, and maintenance.
Help ensure front desk staff implement the Arch Amenities Group Basics-To-Excellence program.
Assist staff with lifting and storing equipment, furniture, and products for facility upkeep and special events.
Help ensure the facility is accessed only by members and guests and remains safe and secure.
When applicable, assist with planning programs and activities, including wellness programs, classes, special events, social events, concierge services, and spa or personal care services.
Assist with facility orientations covering services, programs, policies, and procedures.
When applicable, work with the property management company to address resident questions and concerns.
When applicable, prepare and maintain bulletins, flyers, and activity newsletters.