MVA Assistant Branch Manager II (Allegany County)

Maryland Department of Transportation•Statewide, MD

1d•Onsite

About The Position

The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate as an MVA Assistant Branch Manager II, with a focus on delivering premier customer service with innovative ideas and solutions. The MVA Assistant Branch Manager II - Field Operations is responsible for assisting the MVA Branch Manager in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment.

Requirements

Excellent critical thinking skills
Experience managing and adjusting the staffing levels of large teams to fit business needs
Excellent people skills and customer service experience
Excellent written and verbal communication skills
The ability to give input and implement changes to policy and procedure
Desire to act as a public servant, providing premier customer service
Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment
Two (2) years of experience working in the State or Federal Government
Possession of a motor vehicle operator's license valid in the State of Maryland

Nice To Haves

Possession of an Associate of Arts degree from an accredited college or university.
Three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.
Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.

Responsibilities

Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
Working with employees to solve problems for customers
Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
Acting as a change agent within the MVA
Developing workflow efficiencies
Working in a union environment