Mutuel Teller I

Caesars Entertainment • Pompano Beach, FL

9d • Onsite

About The Position

The Mutuel Teller is responsible for the selling and cashing of tickets and customer relations in the mutuel department.

Requirements

• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with BAM devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.

Nice To Haves

• A high school diploma or GED equivalent is preferred.
• Some experience in cashiering or cash handling and counting is strongly preferred.

Responsibilities

• Responsible for selling and cashing tickets and keeping money boxes balanced.
• Responsible for the issuance of vouchers for the self-service machines.
• Responsible for doing skims/draws/returns at appropriate times.
• Must be able to apply customer service skills to the effective handling of guests to ensure customer satisfaction.
• Responsible for assisting guests with race results, reading programs, advising on types of bets, the issuance of vouchers and on how to wager.
• Track and complete Title 31 and Suspicious Activity reports.
• Assure that guests have a favorable gaming experience.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED