Non- Mutuel Clerk

Boyd Gaming • Cincinnati, OH

3d • Onsite

About The Position

The Usher greets and interacts with our guest in a friendly, courteous, responsive and accurate manner; assists guests with locating assigned seating and within the venue; provides administrative support to higher level management staff; and performs related tasks within area of assignment. The Program Seller greets and interacts with our guest in a friendly, courteous, responsive and accurate manner; sells racing programs to our guests; maintains, secures and balances all cash and cash equivalents; provides administrative support to higher level management staff; and performs related tasks within area of assignment.

Requirements

• High School Diploma or GED, or equivalent.
• At least six (6) months of sales, cash handling and/or racing experience.
• Possession of, and ability to maintain a valid gaming license within assigned state of employment.
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Must be eighteen (18) years of age

Nice To Haves

• Knowledge of operations, services and activities of a sales, customer service and cash handling operations.
• Knowledge of methods and techniques of sales, cash handling and customer service.
• Knowledge of thoroughbred racing.
• Knowledge of office procedures, methods and equipment including computer and applicable software applications such as word processing, spreadsheets and databases.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Ability to collect, disburse and count various forms of monies.
• Ability to utilize cashiering systems.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to prepare clear and concise reports.
• Ability to interpret and explain policies and procedures.
• Ability to interpret and apply federal, state and local policies, laws and regulations.

Responsibilities

• Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.
• Assists guest in locating ticket areas; maintains and follows up on event ticket passes and assigned areas; keeps aisles and walk ways clear.
• Processes and sells racing programs; assists guest with questions; and may provide assistance with navigating property.
• Assumes responsibility for greeting and interacting with our guest in a friendly, courteous, responsive and accurate manner; sells racing programs to our guests; and maintains, secures and balances all cash and cash equivalents.
• Handles and secures all money banks to ensure the proper balancing and transaction verification through the ticket system; prepares and verifies all closing paperwork; corrects financial deficiencies as needed.
• Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner; maintains the confidentiality of box purchases to ensure guest privacy.
• Ensures that all tips received are being placed in the tip box provided
• Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the fields of customer service and sales.
• Performs related duties and responsibilities as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED