Supervisor, Mutuel

Churchill Downs Incorporated•New Orleans, LA

12d•Onsite

About The Position

The Line Supervisor position directs and supervises all mutuel line functions that process pari-mutuel wagering transactions into totalization system using Tote provided wagering terminals to satisfy State Racing Commission regulations, IRS regulations and Fair Grounds standards.

Requirements

Must be 21 years or older.
Must be able to obtain a Racing License from the Louisiana Racing Commission.
Ability to work in a high-volume environment.
Excellent verbal communication skills with strong attention to detail.
Be a self-starter and work with minimum supervision.

Nice To Haves

Pari-mutuel industry experience
Cash handling experience

Responsibilities

Directs and supervises all mutuel line functions that processes customer wagering transactions through a totalizator terminal and certifies accurate wagering transactions as prescribed by state racing commission regulations, IRS regulations and Fair Grounds’ standards.
Oversee and motivates employees assigned to mutuel line to achieve individual goals and collectively business unit goals.
Creates and maintains a working environment conductive to positive morale, quality, creativity and teamwork.
Accounts for all division loads, cashier and self-service monies, vouchers, coupons, etc. used in performing job duties of mutuel line and reconciling daily cash handling activities to confirm accuracy of cash received at beginning of shift and cash returned at end of shift.
Ensure compliance with all operational and regulatory requirements.
Serves as front line liaison in respect to manned and self-service totalizator terminals and systems to identify, examine and resolve issues.
Disseminates accurate and real-time information to customers and cashiers regarding the Fair Grounds’ offerings and escalates request for information to superiors when needed. Educates customers and cashiers about the offerings.
Maintains positive relations with customers and provides service satisfactory to customer and Fair Grounds requirements.
Anticipates and responds to a wide variety of customer needs and request quickly and efficiently.
Consults with customers to maintain goodwill and obtain satisfactory outcomes for wagering disputes. Escalate disputes with superiors when appropriate.
Build customer goodwill using proper etiquette techniques.
Maintains confidentiality of customer personal and account information when such is required to process wagering or payment transaction.
Assists in monitoring and enforcing access to restricted and reserved areas in the facility.
Guides customers in earning and redeeming Twin Spires player reward points and informs customers of player reward program promotions.
Sells forms and programs when required and maintains bank for sales.
Processes TwinSpires.com deposits and withdrawals.
Advises and consults with superiors to recognize opportunities to improve
Perform all other duties assigned