Mutuel/Sports Teller (FT/PT)

Delaware Park Casino & Racing•Wilmington, DE

132d•Onsite

About The Position

This position is responsible for creating and ensuring a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. The role involves direct sales and redemption of winning horse and/or sports tickets, while maintaining and securing all cash and cash equivalents. Accurate reporting and financial transactions through POS systems are essential. The teller will also prepare settlement paperwork, promote marketing and promotional events, and answer guest questions. Compliance with all Company and Department Policies and Procedures, State Regulations, and Company Internal Controls is required. Effective communication, professionalism, and the ability to handle guest relations are key aspects of this role.

Requirements

Prior cashier, money handling, and/or customer service experience, is required.
Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Gaming Enforcement during employment.
Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
Must be able to walk and/or stand for at least a full eight (8)-hour shift.
Ability to bend reach, pull, push, kneel, squat, and grasp as needed.
Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
Ability to perform duties at various station assignments that are busy with limited space have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control.
The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
Must be able to handle all types of guest-related situations, and relay all guest compliments and complaints to Mutuels Management.

Nice To Haves

Knowledge of the Thoroughbred Racing Industry preferred

Responsibilities

Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
Responsible for direct sales and redemption of winning horse and or sports tickets.
Must maintain and secure all cash and cash equivalents in possession, while providing accurate reporting and financial transactions through the POS systems.
Prepares all settlement paperwork in a consistent and organized manner.
Knowledgeable, actively promoting company marketing and promotional events, and proficient in answering guest questions.
Complies with all Company and Department Policies and Procedures.
Complies with State Regulations and Company Internal Controls.
Communicate (both written and verbal) with and promote positive team members and guest relations.
Maintain professionalism at all times when working with other team members and/or guests.
Performs all other duties as assigned.