Exempt to Permanent - Museum Security Supervisor (8228) - Citywide (168531)

City and County of San Francisco•San Francisco, CA

1d•Onsite

About The Position

Under general supervision, the Museum Security Supervisor assists in supervising the overall security operations of a museum. The position oversees security operations to protect museum patrons, art exhibits, and facilities, and may assist guards with securing exhibits and facilities or cover a guard post as needed. The supervisor schedules guards for routine security needs and special events. The role also oversees general cleaning of exhibit cases, floors, and other public spaces, and conducts walk-throughs to ensure cleanliness and that informational materials are available. It monitors guard performance and compliance with policies and procedures, manages shift transitions, assists with incident resolution, and provides ongoing employee training. In emergencies, the supervisor may act as the on-site security manager in the absence of the Assistant Director of Security or designated personnel. The supervisor communicates maintenance and security conditions to management using computer programs, resolves complaints, and supports guards during incidents requiring supervisory intervention. The role also responds to staff and patron information requests in a manner consistent with museum customer-service standards. Work involves sustained standing and walking. Incumbents may work any or rotating shift, weekends, holidays, and overtime as needed; they may be assigned to the South San Francisco location and may be required to carry a firearm. This is a permanent civil service position, restricted to current eligible exempt City and County of San Francisco, San Francisco Unified School District, or San Francisco City College employees in the 8228 classification who meet the stated qualifications.

Requirements

Must be a current Category 16, 17, or 18 exempt employee in Class 8228 and have worked at least 2,080 hours in Class 8228.
Possession of a current California Security Guard Registration Card.
Either two years of verifiable experience as a museum guard (equivalent to Class 8226) or two years of verifiable experience supervising security guards.
Appointees must successfully complete a CPR and First Aid certificate before completing the probationary period.
Some positions may require a current California Firearms Permit, including completion of course P.C. 832 “Arrest and Firearms.”
Some positions may require a valid Class C or III driver license.
Ability to perform sustained physical effort involving considerable standing and walking for extended periods.

Responsibilities

Supervise museum line security operations to protect patrons and prevent loss or damage to art exhibits and facilities.
Assist guards in securing exhibits and facilities, including staffing a museum guard post when needed.
Schedule guards to meet facility security needs and special-event requirements.
Supervise general cleaning of exhibit cases, floors, and other public areas; conduct walk-throughs to check cleanliness and availability of informational materials.
Observe and inspect guards and assigned areas for compliance with policies and procedures and professional standards.
Monitor and evaluate guard performance, carry out shift-transition procedures, assist with incident resolution, and provide ongoing employee training.
Act as on-site security manager in emergency situations when the Assistant Director of Security or designated personnel are absent.
Communicate museum maintenance and security conditions to appropriate management using computer programs.
Resolve complaints and provide supervisory backup to guards during incidents.
Respond to staff and patron requests for information in keeping with museum customer-service standards and good public relations.