Exempt to Permanent - Program Specialist (2913) – Citywide (169050)

City and County of San Francisco•San Francisco, CA

About The Position

The Program Specialist (Class 2913) performs specialized technical duties under general supervision for programs within the Human Services Agency and the Department of Homelessness and Supportive Housing. Depending on the assignment, duties may include investigating, reviewing, evaluating, training, screening, and coordinating program activities. The position requires comprehensive knowledge of applicable federal, state, local, and departmental policies, procedures, rules, and regulations. Program Specialists may direct clerical or senior eligibility staff and support the skill development of new employees. Assignments may include quality control, investigations, overpayments or appeals; training and policy development; technical program support; workforce management; or prevention and problem solving. Duties vary by assignment and can include monitoring regulatory compliance, investigating suspected fraud, conducting field investigations and home visits, preparing reports, developing policy and training materials, managing program systems, analyzing data, coordinating staff coverage, and reviewing contracts and invoices. This citywide recruitment is restricted to current exempt employees of the City and County of San Francisco, San Francisco Unified School District, or San Francisco City College who work in the Program Specialist (2913) classification and meet the stated qualifying-service and experience requirements. The position is exempt-to-permanent under the Class-Based Test Civil Service Rules.

Requirements

Currently employed as a Category 16, 17, or 18 exempt employee in Class 2913 and have worked at least 2,080 hours in Class 2913.
At least three years of experience in the social services field performing duties in eligibility determination, case management, data management, employment services, or training.
For qualifying data-management experience, experience must involve high-level, large-scale data management using software programs that handle large datasets; administrative record-keeping does not qualify.
Meet the minimum qualifications by the application filing deadline unless otherwise noted.
Some positions require possession of, or ability to obtain, a valid California driver’s license.
Ability to work in a typical office environment; most positions involve sitting, standing, and lifting 5–10 pounds.
Ability to travel to different sites and conduct home visits.
Some positions may require hand-eye coordination, manual dexterity for data entry, and extensive visual display terminal exposure.

Responsibilities

Review, advise on, monitor, and update department policies, processes, and procedures for compliance with applicable regulations; interpret policy for the assigned program.
Research program and quality-control regulations and procedures; prepare reports tracking metrics and present findings and recommendations to stakeholders.
Implement data collection tools, including Microsoft Forms, and compose memos, manuals, reports, online resources, and presentation materials.
Facilitate and contribute to short- and long-term projects and workgroups.
Provide technical support for assigned program management systems.
Guide or supervise clerical staff, senior eligibility staff, or trainees, and support staff development where assigned.
Investigate suspected fraudulent public-assistance claims and other financial crimes; conduct interviews, correspondence, field investigations, and home visits as required by the assignment.
Review case records and supporting documents for errors, inconsistencies, and discrepancies; verify eligibility, payment decisions, and services against applicable guidelines.
Review appealed cases, IEVS matches, and overpayment referrals; determine overpayment amounts and prepare related documentation where assigned.
Prepare and present cases at state hearings, including oral arguments, witness examination, and defense of the department’s regulatory interpretation, where assigned.
Develop and deliver classroom training, coaching, consultations, policy interpretation, and training materials; evaluate trainees and coordinate training programs where assigned.
Monitor information-system data quality and system performance; support technical infrastructure, users, modifications, maintenance, reporting, incident tickets, and enhancements where assigned.
Analyze system and workforce data, monitor real-time service demand, manage schedules and staffing coverage, and recommend workforce adjustments where assigned.
Review prevention and problem-solving contracts, applications, invoices, relocation activity, and compliance documentation; maintain relevant guides and use databases for tracking and reporting where assigned.
Perform related duties as assigned.