Exempt to Permanent - Museum Security Supervisor (8228) - Citywide (168531)

City and County of San Francisco•San Francisco, CA

2d•Onsite

About The Position

Under general supervision, the Museum Security Supervisor assists in supervising the overall security operations of a museum. This is a permanent civil service position restricted to current category 16, 17, and 18 exempt employees in class 8228 who have completed at least 2,080 hours in that class. The position is citywide and may include assignment to the South San Francisco location. Incumbents may be required to carry a firearm and may work any shift, rotating shifts, weekends, holidays, and overtime as needed.

Requirements

Current Category 16, 17, or 18 exempt employee in class 8228 with at least 2,080 hours worked in class 8228.
Current California Security Guard Registration Card.
Two years of verifiable experience as a museum guard (equivalent to class 8226), or two years of verifiable experience supervising security guards.
Successful completion of CPR and First Aid certification before the end of the probationary period.
Applicants must meet minimum qualifications by the filing deadline unless otherwise noted.

Nice To Haves

Some positions may require a current California Firearms Permit, including completion of course P.C. 832 “Arrest and Firearms.”
Some positions may require a valid Class C or III driver license.

Responsibilities

Supervise museum line security operations to protect patrons and prevent loss or damage to exhibits and facilities.
Assist guards in securing exhibits and facilities, including serving at a museum guard post as needed.
Schedule guards to meet facility security needs and special-event requirements.
Supervise general cleaning of exhibit cases and floor areas, and conduct public-area walk-throughs to check cleanliness and the availability of informational materials.
Observe and inspect guards and assigned areas for compliance with policies and procedures and professional standards; monitor and evaluate performance.
Carry out shift-transition procedures, assist with incident resolution, and provide ongoing employee training.
May act as on-site security manager in emergencies when the Assistant Director of Security or designated personnel are absent.
Communicate maintenance and security conditions to appropriate management using computer programs.
Resolve complaints and provide backup to guards when supervisory intervention is needed.
Respond to staff and patron requests for information in accordance with museum customer-service standards and maintain good public relations.