Multifamily Systems Operations Manager
About The Position
Continental Properties is seeking a Multifamily Systems Operations Manager to lead the technology-focused members of its Operations Support team and own key parts of its Multifamily technology stack, including property management software, CRM and leasing platforms, utility billing systems, and resident communication tools. The manager partners with software vendors, community teams, and cross-functional partners to keep systems operating smoothly, improve processes, and guide technology adoption across the portfolio. The position is remote-eligible for candidates in Illinois, Wisconsin, or Minnesota. Wisconsin-based team members follow a hybrid schedule with three office days each week. Remote team members must live within a one-hour drive of a Continental community. The role includes periodic community visits and travel to the home office in Menomonee Falls, Wisconsin, with approximately 25% travel overall.
Requirements
- Bachelor's degree in Business, Information Systems, Operations, or a related field, or equivalent experience.
- At least 3 years of experience in multifamily technology operations, including demonstrated experience with Multifamily platforms and workflows, technology implementation leadership, and troubleshooting.
- At least 2 years of people-management experience, with a track record of developing teams and driving service excellence.
- Working knowledge of multifamily technology platforms, including property management software, CRM/leasing tools, utility billing systems, and resident communication platforms.
- Experience leveraging AI to improve processes and workflows and deliver results.
- Flexibility for occasional holiday or weekend on-call coverage.
Nice To Haves
- Experience leading a remote team.
- Funnel experience.
Responsibilities
- Manage and develop a team that provides technical support and implements new technology for community teams; audit support tickets, guide the team through projects, and provide coaching.
- Serve as operational owner or co-owner of core Multifamily technology platforms, overseeing configuration, integrations, and vendor performance.
- Partner with utility vendor partners on setup and configuration, and conduct quarterly reviews to ensure systems work effectively and recovery aligns with business expectations.
- Lead technology evaluation and rollout, from pilot testing through training and post-launch support.
- Act as the liaison between community teams and vendor partners, ensuring feedback drives improvements.
- Assess and standardize workflows across communities, including reimagining processes through an AI lens.
- Lead change management for new platforms and process updates, including communication and adoption tracking.
Benefits
- Career growth opportunities, training, and long-term career development.
- Paid professional memberships and certifications.
- Tuition reimbursement.
- Eight free counseling sessions per year and access to additional wellness resources.
- Generous vacation time.
- Nine paid holidays and half-days on Fridays during designated months.
- Informal gatherings, lunches, community and company events, and volunteer opportunities.
- Annual incentives through the Building Above and Beyond (BAAB) program based on company goals and achievements.
- Medical, dental, and vision plans.
- Flexible spending accounts.
- 401(k) with company match.
- Company-paid life and disability insurance.
- Six weeks of paid parental leave, with up to 12 weeks of leave for birth mothers.
- Family-forming and fertility resources.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
