Multifamily Systems Operations Manager

Continental Careers • Menomonee Falls, WI

3d • Hybrid

About The Position

Continental Properties is seeking a Multifamily Systems Operations Manager to lead the technology-focused members of the Operations Support team and oversee key parts of its Multifamily technology stack, including property management software, CRM and leasing platforms, utility billing systems, and resident communication tools. The role partners with software vendors, community teams, and cross-functional partners to maintain systems, improve processes, and support technology adoption across the portfolio.

The position is remote-eligible for candidates in Illinois, Wisconsin, or Minnesota. Wisconsin-based team members work a hybrid schedule with three days in the office each week. Remote team members must live within a one-hour drive of a Continental community. The role involves periodic community visits and travel to the Menomonee Falls, Wisconsin home office, approximately 25% overall.

Requirements

• Bachelor's degree in Business, Information Systems, Operations, or a related field, or equivalent experience.
• At least 3 years of experience in multifamily technology operations, including demonstrated experience with multifamily platforms and workflows, technology implementation, and troubleshooting.
• At least 2 years of people-management experience, with a track record of developing teams and driving service excellence.
• Working knowledge of multifamily technology platforms, including property management software, CRM/leasing tools, utility billing systems, and resident communication platforms.
• Experience leveraging AI to enhance processes and workflows that deliver results.
• Flexibility to provide occasional holiday and weekend on-call coverage.
• Remote team members must live within a one-hour drive of a Continental community.

Nice To Haves

• Experience leading a remote team.
• Experience with Funnel.

Responsibilities

• Manage and develop a team that provides technical support and implements new technology for community teams, including auditing support tickets, guiding projects, and coaching team members.
• Serve as operational owner or co-owner of core Multifamily technology platforms, overseeing configuration, integrations, and vendor performance.
• Partner with utility vendors on setup and configuration, and conduct quarterly reviews to ensure systems operate effectively and recovery aligns with business expectations.
• Lead technology evaluation and rollout, from pilot testing through training and post-launch support.
• Liaise between community teams and vendor partners, ensuring community feedback drives improvements.
• Assess and standardize workflows across communities, including reimagining processes through an AI lens.
• Lead change management for new platforms and process updates, including communication and adoption tracking.

Benefits

• Paid professional memberships, certifications, and tuition reimbursement.
• Comprehensive mental health support, including eight free counseling sessions per year and access to additional wellness resources.
• Generous vacation time, nine paid holidays, and Friday half-days during designated months.
• Informal gatherings, lunches, community and company events, volunteer opportunities, and social activities.
• Annual incentive program based on company goals and achievements.
• Medical, dental, and vision plans; flexible spending accounts; 401(k) with company match; company-paid life and disability insurance.
• Six weeks of paid parental leave and family-forming and fertility resources, including up to 12 weeks of leave for birth mothers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager