Property Manager, Multifamily

Cushman & Wakefield•Millbrae, CA

1d•$72,250 - $85,000

About The Position

The Property Manager is responsible for maintaining multifamily communities to a market-ready standard, providing high-level service, and motivating high-performing teams to maximize property performance. The role oversees the community’s operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager provides customer service and communication to residents and prospects, manages leasing and marketing performance, and maintains resident files and a positive living environment. The position leads and develops on-site employees, oversees adherence to company policies and procedures, and manages the community’s budget and finances. The role operates in a professional office environment and includes regular travel.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.

Nice To Haves

Bachelor’s degree preferred.
Real estate license preferred.

Responsibilities

Oversee community operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communicate with residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage a cohesive on-site team, including leasing, customer service, maintenance, and management personnel.
Analyze competition and develop creative marketing programs to drive revenue.
Model the company’s mission and lead by example.
Supervise day-to-day on-site operations and ensure policies and procedures are followed.
Interview, hire, and coach staff as needed to maintain an effective on-site team.
Maintain residents’ files in accordance with company standards.
Promote a positive living environment through prompt conflict resolution and consistent follow-up.
Manage the community’s budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify leasing opportunities and set goals to improve staff performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance, with supplementary benefit options including pet insurance and pre-tax spending accounts.
Company discounts program.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in benefit programs generally including flexible spending accounts, health savings accounts, retirement savings plans, disability insurance, and paid and unpaid time away from work.