Multichannel Processing Worker

Goodwill Industries of San Diego County • San Diego, CA

5d

About The Position

This production role is based in a fast-paced retail store environment and focuses on advanced processing of donated goods for online sale. Duties include data entry, cell phone photography, stocking, picking, and customer service. The worker may also accept and process donations for the sales floor, assist at the register, and perform other sales floor tasks. The position supports Goodwill’s mission of providing job readiness training and employment opportunities to individuals with disabilities and barriers to employment through the resale of donated items.

Requirements

• High school diploma or GED preferred.
• General computer and typing skills preferred.

Nice To Haves

• Knowledge of collectibles, books, and media is preferred.

Responsibilities

• Use appropriate keywords in auction titles, take clear and representative photographs, and include relevant item information and condition details in auction descriptions.
• Accurately inventory, pick, and prepare outgoing multichannel products according to guidelines.
• Perform quality control on multichannel products and ensure posted items comply with marketplace guidelines, GISD policies and procedures, and state and federal laws.
• Work with management to identify and resolve multichannel processing, listing, inventory, and customer service issues.
• Attend trainings and meetings, run multichannel reports, and share relevant information during team huddles at management’s direction.
• Support management in training team members on basic multichannel processing and identifying donations suited for online sale.
• Properly use and maintain multichannel equipment and report supply or other needs promptly.
• Meet multichannel production requirements and keep pace with the team average when assigned other tasks.
• Safeguard donations and company property.
• Keep workstations, sales floor, processing, and donation areas clean, safe, and organized.
• Assist in different store areas as assigned and provide excellent customer service to customers and donors.
• Refer concerns or complaints to management.
• May accept and process donations for the sales floor, assist at the register, and perform other sales floor tasks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED