Multi Unit Retail Sales Manager - Florida - Metro
JM Wireless• Miami, FL, US, FL
About The Position
As a Multi-Unit Retail Sales Manager for JM Wireless LLC, a Metro by T-Mobile Authorized Retailer, you will lead teams across multiple stores to deliver exceptional customer experiences and achieve store success. The role involves leading by example, empowering and developing employees, overseeing retail operations, and collaborating with senior management and cross-functional teams. You will apply training and an entrepreneurial mindset to support business performance and foster a positive store culture.
Requirements
- High school diploma or GED required.
- 2–4 years of management experience in retail sales.
- 2–4 years of sales and sales management experience.
- Passion for customer satisfaction and delivering outstanding experiences.
- Team-player mentality and drive to succeed in a fast-paced sales environment.
- Able to move and/or lift up to 25 pounds.
- Able to stand for long periods, up to 9 hours, on the sales floor.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Maintain store operations, staffing, scheduling, and marketing efforts.
- Oversee retail operations, including recruitment, training, marketing, loss prevention, and store profitability.
- Coach and develop team members in customer service and sales.
- Resolve customer issues to enhance their Metro by T-Mobile experience.
- Drive sales and operational excellence by implementing new initiatives.
- Maintain a clean and organized store environment.
- Recruit team members who are passionate about technology and customer relationships.
- Support team growth through training, development, and mentorship.
- Stay updated on products, services, and leadership practices.
- Foster an inclusive team environment.
- Create and maintain schedules at or below the labor budget.
- Oversee store inventory management through daily and monthly stock audits.
- Partner with Sales, Operations, Finance, HR, and Training teams.
Benefits
- Competitive compensation with unlimited commission potential
- Paid training
- Medical, dental, and vision benefits
- Phone service discount
- Opportunities for career growth and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
