Multi Skilled Operator

Salute•Red Oak, TX

About The Position

The Multi-Skilled Operator (MSO) works as part of a team to ensure electrical, mechanical, and fire/life-safety equipment within a data center operates efficiently. The work includes planned preventative maintenance, daily corrective work, and emergency response. The MSO primarily interacts with Data Center Operators, clients, and vendors, supporting equipment that enables mission-critical servers to maintain better than 99.999% uptime. The role supports a broad range of data center infrastructure, including generators, electrical switchgear, UPSs, PDUs, air-handling and cooling equipment, chemical treatment systems, pumps, motors, VFDs, and building automation systems. It also provides site-dependent white-space support for IT infrastructure, which can include monitoring, troubleshooting, reporting, and routine maintenance under client service-level agreements. The MSO uses event monitoring and management systems to notify and escalate issues to stakeholders during outages. The position also involves monitoring site capacity and physical access, responding to client-side issues, preparing service and performance reports, executing Emergency Operating Procedures, and training new staff on relevant processes. Employment is conditional on successfully completing a background investigation.

Requirements

Basic knowledge of site facility infrastructure, including power, thermal management, and associated systems.
Working knowledge of facility equipment such as pumps, compressors, CRACs, UPSs, generators, switchgear, building management systems, life-safety systems, and security systems.
Good analytical and problem-solving skills, including the ability to logically analyze, isolate, and resolve site and customer-facing service issues.
Proficiency in monitoring and troubleshooting.
Good verbal and written English communication skills.
Ability to regularly lift 18–23 kg (40–50 lb) and use a server lift or pallet jacks.
Successful completion of a background investigation as a condition of employment.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Basic understanding of data center equipment such as emergency diesel generators, electrical switchgear, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.
A proven track record of success and delivering results.
Strong interpersonal and relationship-building skills conducive to team development.
Military experience.

Responsibilities

Perform planned preventative maintenance, corrective work, and emergency response for data center infrastructure.
Monitor and support the operation, reliability, and resilience of site facility and mission-critical equipment.
Test and install data center infrastructure equipment and services with senior colleagues, team members, vendors, and other stakeholders.
Work with senior staff to ensure operational services meet or exceed customer expectations and applicable service-level agreements.
Work with vendors to resolve service-affecting incidents and outages.
Troubleshoot infrastructure and equipment problems and place service calls when issues remain unresolved.
Provide white-space support for managed services and IT infrastructure, including routers, switches, and other customer- or company-owned digital infrastructure.
Isolate and resolve service issues and perform maintenance as needed or directed.
Perform day-to-day operations and functional maintenance according to checklists and procedures.
Manage consolidated event monitoring for monitored equipment and notify or escalate issues to stakeholders during outages.
Support server stacking and racking, batteries and power systems, and structured cabling.
Generate end-user performance reports and reports on service requests, problem management, backups, statistics, and events for internal and external stakeholders.
Troubleshoot and resolve client-side problems when required.
Monitor capacity utilization and manage or monitor physical access to data centers.
Execute Emergency Operating Procedures when required.
Train new staff on applicable processes and procedures.

Benefits

Eight company-paid holidays, two floating holidays, and PTO.
Medical, dental, and vision coverage, with enrollment available starting on Day 1; coverage begins the first of the month following 30 days of employment.
Employee Assistance Program available to all employees.
401(k) with immediate 100% vesting, a 3% employer match, and a 50% match on the next 2%.
Health Savings Account (HSA).
Mental health resources.
Gym discounts.
Discounted group legal services, home and auto insurance, pet insurance, and identity theft protection.
Discounted Group Life and AD&D insurance.
Discounted Group Short- and Long-Term Disability insurance.
Parental leave.