Multi Skilled Operator

d5856577-2c4f-400c-bcf3-4f80afedad61 • Goodyear, AZ

21h • $0 - $26

About The Position

The Multi Skilled Operator (MSO) works as part of a team to ensure that electrical, mechanical, and fire/life-safety equipment in a data center operates efficiently. The role includes planned preventative maintenance, daily corrective work, and emergency response. The MSO primarily interacts with Data Center Operators, clients, and vendors. Equipment may include generators, electrical switchgear, UPSs, PDUs, air-handling units, chillers, cooling towers, chemical-treatment systems, pumps, motors, variable-frequency drives, and building automation systems.

The MSO also provides site-dependent white-space support for IT infrastructure, including monitoring, troubleshooting, reporting, and routine maintenance in line with client service-level agreements. The role uses event-monitoring and management systems to notify and escalate issues to stakeholders during service outages. Responsibilities further include supporting facility infrastructure and customer equipment, producing operational reports, monitoring capacity and physical access, responding to emergencies, and training new staff.

Requirements

• Basic knowledge of site facility infrastructure, including power, thermal management, and associated systems.
• Working knowledge of facility equipment such as pumps, compressors, CRACs, UPSs, generators, switchgear, building management systems, life-safety systems, and security systems.
• Good analytical and problem-solving skills, with the ability to logically analyze, isolate, and resolve site and customer-facing service issues.
• Proficiency in monitoring and troubleshooting.
• Good verbal and written English communication skills.
• Successful completion of a background investigation as a condition of employment.

Nice To Haves

• A bachelor's degree or equivalent work experience.
• A proven track record of success and delivering results.
• Strong interpersonal and relationship-building skills that support team development.
• Ability to regularly lift 18–23 kg (40–50 lbs) and use server lifts or pallet jacks.
• Military experience.
• Basic understanding of data center equipment such as generators, switchgear, UPSs, PDUs, air-handling units, chillers, cooling towers, chemical-treatment systems, pumps, motors, variable-frequency drives, and building automation systems.

Responsibilities

• Carry out planned preventative maintenance, corrective work, and emergency response for data center electrical, mechanical, and fire/life-safety equipment.
• Support the operation and reliability of site facility and mission-critical infrastructure, including generators, UPSs, thermal-management systems, and electrical infrastructure.
• Monitor equipment and manage events, notifying and escalating issues to stakeholders during service outages.
• Test and install data center infrastructure equipment and services with colleagues, vendors, and other stakeholders.
• Work with senior staff to ensure operational services meet or exceed customer expectations for performance, reliability, escalation, and communication under service-level agreements.
• Work with vendors to resolve service-affecting incidents and outages.
• Troubleshoot infrastructure and equipment problems, place service calls when issues remain unresolved, and perform trouble isolation and resolution.
• Provide white-space support for managed services, including routers, switches, and other customer- or company-owned digital infrastructure.
• Perform day-to-day operations and functional maintenance according to checklists and procedures.
• Support server stacking and racking, battery and power work, and structured cabling.
• Generate end-user performance reports and reports on service requests, problem management, backups, statistics, and event counts for internal and external stakeholders.
• Monitor capacity utilization and physical access to data centers.
• Execute Emergency Operating Procedures when required.
• Train new staff on relevant processes and procedures.

Benefits

• Eight company-paid holidays, two floating holidays, and PTO.
• Medical, dental, and vision insurance; coverage begins the first of the month following 30 days of employment.
• Employee Assistance Program available to all employees.
• 401(k) with immediate 100% vesting, a 3% employer match, and a 50% match on the next 2%.
• Health Savings Account (HSA), mental health resources, and gym discounts.
• Discounted group legal services, home and auto insurance, pet insurance, and identity theft protection.
• Discounted group life and AD&D insurance.
• Discounted group short- and long-term disability coverage.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed