Multi-Site Property Manager

Volunteers of America Southeast Louisiana Inc•Baton Rouge, LA

17h

About The Position

The Multi-Site Property Manager oversees the daily operations of multiple assigned properties and supervises staff at each site. The role covers budget and financial management, leasing and lease enforcement, building maintenance and inspections, administrative responsibilities, owner and management agent relations, and resident relations. The manager travels regularly between sites and maintains consistent standards for compliance, service, and performance across all properties. The position includes monitoring budgets and revenues, reviewing financial reports and invoices, overseeing leasing and resident account processes, and ensuring compliance with applicable regulations and reporting requirements. The manager inspects properties weekly, promotes resident satisfaction and retention, and provides leadership and operational coverage across assigned sites. The role reports escalated concerns to the Assistant Director of Property Management and assists with owner and management agent relationships. The position supervises property staff at each assigned site, including Assistant Property Managers, Maintenance Technicians, Leasing Agents, and Grounds Technicians as applicable. A vehicle and current driving and vehicle documents are required for travel between sites. The employee must pass a criminal history investigation.

Requirements

High school diploma or GED required.
At least three years of property management experience required.
Knowledge of regulations, laws, guidelines, and compliance requirements for conventional properties, including Fair Housing and the Violence Against Women Act (VAWA).
Strong verbal and written communication skills and the ability to communicate professionally and effectively.
Proficiency with Microsoft Office and general office equipment.
Strong organizational skills, attention to detail, and ability to manage multiple responsibilities.
Ability to supervise staff at multiple locations and maintain consistent standards across sites.
Ability to prioritize and manage competing deadlines and responsibilities across multiple properties.
Vehicle for travel between sites.
Current driver’s license issued by the state of residence.
Current vehicle inspection decal.
Current Louisiana vehicle insurance.
Current vehicle registration in the state of residence.
Satisfactory Motor Vehicle Report.
Must pass a criminal history investigation.

Nice To Haves

Prior experience supervising staff and/or managing more than one property.
Professional certification, including Housing Credit Certified Professional (HCCP), Accredited Residential Manager (ARM), Certified Apartment Manager (CAM), Registered Apartment Manager (RAM), Tax Credit Specialist (TCS), or Certified Occupancy Specialist (COS).

Responsibilities

Oversee daily operations at each assigned property and establish consistent procedures for bookkeeping, marketing, leasing, and lease preparation.
Provide input into property budgets by reviewing financial statements, market information, and operational reports; monitor expenditures and manage petty cash funds.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, crediting accounts, depositing receipts, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices after reconciling work or purchases, verifying insurance certificates, coding charges, and coordinating with Accounting, owners, or management agents.
Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; and imposing and collecting allowable charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals while following Fair Housing regulations and management agent guidelines.
Submit and review required management-agent and government reports, track deadlines, and ensure compliance across all sites.
Maintain business and financial records and ensure consistent record-keeping practices at each property.
Inspect each assigned property weekly to assess the safety, cleanliness, and appearance of buildings, grounds, and amenities, and take or recommend repair actions.
Promote resident satisfaction and retention by ensuring timely responses to requests and complaints and that maintenance staff meet service-request standards.
Supervise property staff, including participating in recruitment, interviewing, orientation, and training, and managing performance through goal setting, reviews, and corrective action in accordance with VOASELA procedures and policies.
Schedule and manage time across properties, including travel, maintain a leadership presence, and ensure operational continuity and coverage when staff are absent.
Prioritize competing demands, resolve site-level issues, and escalate concerns to the Assistant Director of Property Management as needed.
Assist with owner and management agent relationships through meetings, property tours, and performance updates.
Perform other related duties as assigned.
Adhere to the designated dress code for the role.