Multi Site Customer Service Coordinator

Ricoh • Milwaukee, WI

4d

About The Position

The Multi Site Customer Service Coordinator supports daily operations and the implementation of new services across an assigned geographical area. The role works closely with management to improve operational processes, promote compliance with best practices, and drive continuous improvement using data-driven insights. It also supports Field Implementation Managers with new customer account launches and service expansions.

The coordinator fosters a customer-centric environment through energetic, authentic, and service-oriented interactions. The position calls for adaptability, accountability, and the ability to travel between customer locations within a 40–50 mile radius.

Requirements

• High school diploma.
• At least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment.
• Ability to travel between customer locations within a 40–50 mile radius.
• Data-driven and innovative approach.
• Excellent communication abilities and a customer-centric mindset.

Nice To Haves

• Additional education beyond high school.
• Proficiency in the Microsoft Office suite and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Collaborate with management to enhance operational processes, ensure compliance with best practices, and drive continuous improvement through data-driven insights.
• Assist with implementing new customer accounts and service expansions, supporting Field Implementation Managers.
• Provide customer-first, service-oriented interactions.
• Adapt to challenges and take accountability for delivering exceptional service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED