Multi Site Customer Service Coordinator

ManpowerGroup WorkMyWay • Milwaukee, WI

5d • Onsite

About The Position

The Area Customer Service Coordinator supports daily operations and helps ensure exceptional, consistent service delivery across multiple customer sites. The role provides on-site business services tailored to each client’s needs, supports new customer account and service implementations, and collaborates with management to improve operational processes and customer experience. The position involves local travel between client locations within a 40–50-mile radius, including day trips to post offices and satellite offices as needed. Regular use of a personal vehicle is required.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the needs of a dynamic work environment, including travel between customer locations within a 40–50-mile radius.
• Ability to work shifts scheduled between 7 a.m. and 7 p.m.; possible overtime, including weekends, depending on geographic location.
• Regular use of a personal vehicle, a valid driver’s license, and automobile insurance that meets or exceeds company-required coverage.
• Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
• Ability to perform physical activities that may include prolonged standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 pounds.

Nice To Haves

• Additional education beyond high school.
• Proficiency with Microsoft Office and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development.

Responsibilities

• Provide coverage across multiple customer sites and deliver consistent, high-quality service and operational support.
• Provide on-site business services, including mail and print services, hospitality support, reception and front desk coverage, shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate with management to improve operational processes, follow best practices, and drive continuous improvement using data-driven insights.
• Assist Field Implementation Managers with implementing new customer accounts and service expansions.
• Build positive customer relationships through professional interactions and a service-first approach.
• Adapt to new challenges and demonstrate accountability while delivering customer service.

Benefits

• A monthly stipend of $260 to help support the requirements of the role and incidental expenses associated with working across multiple client locations.
• Reimbursement for business mileage at the current IRS-approved mileage rate for company travel beyond the normal commute to and from the primary work location.
• Reimbursement for approved business-related parking fees and tolls.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED