Multi-Site Community Manager - Vancouver

Thrive Communities•Vancouver, WA

12d•$73,000 - $75,000•Onsite

About The Position

Thrive Communities is hiring a Multi-Site Community Manager to oversee property operations across multiple sites in Vancouver. The role is responsible for the financial success and day-to-day management of the properties, including budgets, rent collection, financial reporting, compliance, staffing, resident relations, maintenance coordination, marketing and leasing, and safety. The manager partners with home office departments and reports to the Regional Manager. This is a full-time, 100% in-person position. The schedule is Monday through Friday, 9 AM to 6 PM, with after-hours and weekend support as needed. The manager must be physically present at the sites being supported and onsite during normal business hours. Work takes place mostly indoors and also outdoors in all weather conditions. Thrive describes its purpose as being a trusted property management partner, delivering results for clients, supporting associates, and elevating residents’ living experiences. Its stated values are “Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.”

Requirements

At least 3 years of property management experience or equivalent experience demonstrating proficiency.
At least 6 months of supervisory experience with demonstrated strong leadership skills.
Proficiency in Microsoft Word, Outlook, and Excel.
A history of accurate reporting and oversight of budgets and property financials, and confidence discussing variances with managers and clients.
Experience with daily pricing and changing market demands and trends.
A Notary License, or ability to obtain one within 3 months of hire.
Ability to work in a fast-paced, customer-service-oriented environment and meet multiple competing deadlines.
Strong communication, problem-solving, time management, organization, prioritization, and attention-to-detail skills.
Ability to de-escalate conflict, remain calm and courteous, work independently and as part of a team, and delegate effectively.
Ability to communicate with cultural awareness and equity and to work respectfully with diverse cultural and socioeconomic backgrounds.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Ability to be physically present at supported sites and during normal business hours.
Ability to walk sites and units, including stairs and uneven surfaces or construction zones; alternate standing, walking, and sitting; and sit at a desk and work on a computer for prolonged periods.
Ability to occasionally bend, stoop, squat, climb stairs, push, pull, and reach above the shoulder; frequently lift up to 25 pounds and occasionally lift 25–40 pounds.
Ability to work indoors and outdoors in all weather conditions and communicate in person, by phone, and through virtual platforms.

Nice To Haves

Certified Apartment Manager (CAM) certification.
Intermediate to advanced experience with Yardi/CRM and On-Site.

Responsibilities

Assist with formulating budgets, stay within established budget guidelines, and oversee the financial success of the properties.
Ensure rents are collected and posted on time; perform evictions, utility cut-offs, and landlord liens as required.
Submit and approve invoices for timely payment; complete month-end procedures and financial reports.
Safeguard and reconcile property credit cards according to accounting policies and deadlines.
Hire, train, develop, supervise, discipline, and terminate on-site staff as needed, with leadership and Human Resources guidance and approval.
Conduct bi-annual performance reviews, approve timesheets, advise staff on procedures, provide ongoing training and coaching, delegate tasks, and ensure accountability.
Maintain compliant and current lease files, including applicable affordable-program requirements; issue notices as needed and complete required reporting, audits, and training.
Ensure the office opens on schedule and oversee the condition of the entire property, including offices, common areas, trash rooms, and model units.
Attend scheduled management meetings and maintain daily, weekly, and monthly management records and reports.
Build a sense of community, provide positive customer service, conduct move-in and move-out inspections, review notices to vacate, and maintain resident communication processes.
Walk and inspect the property, verify vacant apartment conditions, monitor vacancy and make-ready status, coordinate apartment reconditioning, and monitor maintenance activities.
Oversee or delegate vendor and contractor communications related to work scheduling, billing, vendor relations, and insurance certificates.
Monitor market conditions and trends, show the property to prospective residents as needed, and ensure timely, professional responses to calls and emails.
Immediately report liability, property, and workplace injury incidents to the appropriate managers and departments.
Maintain awareness of safety policies and materials, train staff on safety protocols and PPE, complete safety checklists, and ensure monthly safety meetings take place.
Collaborate with home office departments, follow company policies and procedures, and perform additional duties assigned by the Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Employer-matched 401(k) retirement plan.
Discretionary bonus potential.
Eligibility for earned leasing and renewal commissions.
$0-premium medical, dental, and vision insurance effective the first day of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance policy, with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.