Multi-Site Community Manager - Vancouver

Thrive Communities•Vancouver, WA

10d•Onsite

About The Position

The Multi-Site Community Manager oversees property operations and supports multiple sites in Vancouver. The role is responsible for the financial success and condition of the properties, resident relations, staff leadership, administrative compliance, maintenance coordination, marketing and leasing, and safety and risk management. The position is 100% in person and requires physical presence at supported sites during normal business hours. The schedule is Monday through Friday, 9 AM to 6 PM; after-hours and weekend support may be required as needed.

Requirements

At least 3 years of property management experience or equivalent experience demonstrating proficiency.
At least 6 months of supervisory experience with demonstrated strong leadership skills.
Proficiency in Microsoft Word, Outlook, and Excel.
Accuracy in reporting and experience overseeing budgets and property financials, including communicating about variances with managers and clients.
Experience with daily pricing and changing market demands and trends.
Notary license, or ability to obtain one within 3 months of hire.
Detail orientation and ability to provide accurate, timely reports.
Understanding of property budgets, property management accounting, and expense control.
Ability to work in a fast-paced, customer-service-oriented environment and understand industry terminology.
Ability to de-escalate conflict and remain calm and courteous.
Ability to communicate thoroughly and effectively with residents, vendors, subordinates, home office departments, ownership, and leadership, with cultural awareness and equity.
Ability to work under pressure, meet competing deadlines, delegate effectively, work independently and as part of a team, accept feedback, and follow direction.
Strong problem-solving, time-management, organization, prioritization, and resident-retention skills.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Ability to be physically present at supported sites during normal business hours and communicate in person, by phone, and through virtual platforms.
Ability to walk sites and units, potentially climbing stairs and navigating uneven surfaces or construction zones; stand, walk, or sit as needed; and sit for prolonged periods while working at a computer.
Ability to occasionally bend, stoop, squat, climb stairs, push, pull, reach above shoulder, and lift frequently up to 25 pounds and occasionally 25–40 pounds.
Ability to work indoors most of the time and outdoors in all weather conditions.

Nice To Haves

Certified Apartment Manager (CAM) certification preferred.
Intermediate to advanced experience with Yardi/CRM and On-Site preferred.

Responsibilities

Assist in formulating property budgets, manage operations within established budget guidelines, and oversee property financial performance.
Ensure rent collection and timely posting; perform evictions, utility cut-offs, and landlord liens as required.
Submit and approve invoices for timely payment; complete month-end procedures and reports, including deposit accounting, variances, expiring leases, write-off registers, receivables aging, security deposit activity, and gross potential rent.
Safeguard and reconcile the property credit card in accordance with accounting policies and deadlines.
Hire, train, develop, supervise, discipline, and terminate on-site staff as needed, working with leadership and Human Resources where required.
Conduct bi-annual performance reviews, review and approve timesheets, communicate employee procedures, and provide ongoing training, coaching, recognition, and accountability for the site team.
Ensure lease files are current, complete, and compliant with MFTE, Section 8, or other applicable affordable-program requirements, where applicable.
Ensure the office opens on schedule and maintain the condition of the property, including offices, common areas, trash rooms, and model units.
Attend scheduled management meetings; maintain daily, weekly, and monthly management records; submit required reports; prepare for audits and complete annual reporting.
Issue appropriate notices and complete assigned training; ensure associates complete required coursework.
Build a sense of community, provide positive customer service, conduct move-in and move-out inspections with residents, review notices to vacate, and implement procedures for resident communications, complaints, and service requests.
Walk and inspect the property regularly, verify vacant apartment conditions, monitor make-ready boards and vacancy status, and coordinate apartment reconditioning with maintenance staff.
Oversee or delegate vendor and contractor communications regarding scheduling, billings, vendor relations, and certificates of insurance; monitor maintenance activities.
Monitor market conditions and trends, show the property to prospective residents as needed, and ensure phone calls and emails are answered promptly and professionally.
Immediately report liability, property, and workplace injury incidents to the appropriate managers and departments; maintain awareness of safety materials and policies, train staff on safety and PPE, and complete relevant safety checklists and monthly meetings.
Collaborate with home office departments and conduct business in accordance with company policies and procedures.
Perform additional duties or tasks assigned by the Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Employer-matched 401(k) retirement plan.
Discretionary bonus potential.
Eligibility for earned leasing and renewal commissions.
$0-premium medical, dental, and vision insurance effective the first day of the month following start date.
Fully covered long-term disability insurance.
Fully covered life insurance policy, with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.