Multi-Line Claim Supervisor

Ccmsi•Chicago, IL

About The Position

The Multi-Line Claims Supervisor investigates, adjusts, and supervises assigned multi-line claims, including auto, general liability, property damage, bodily injury, and litigated claims. The role is accountable for the quality of claim services as perceived by CCMSI clients and for compliance with corporate claim standards, client-specific handling instructions, and applicable laws. It may serve as an advanced training position for consideration for promotion to management. The supervisor reviews and assigns claim activity, oversees reserves, evaluates medical and other bills and invoices, authorizes payments, negotiates disputed bills and settlements, and directs complex and litigated claims. The role also supports claim staff through vendor oversight, education, training, and development. The position is based in Chicago, Illinois, with a stated schedule of 8:00 a.m. to 4:30 p.m.

Requirements

At least 8 years of multi-line claim experience.
Excellent oral and written communication skills.
Initiative to set and achieve performance goals.
Good analytical and negotiation skills.
Ability to cope with job pressures in a constantly changing environment.
Knowledge of responsibilities associated with lower-level claim positions.
Detail-oriented, self-starting, and strongly organized.
Ability to coordinate and prioritize work.
Flexibility, accuracy, initiative, and ability to work with minimum supervision.
Discretion and confidentiality.
Reliable, predictable attendance during client service hours.
Responsiveness to internal and external client needs.
Proficiency with Microsoft Office programs.
Adjuster’s license may be required depending on jurisdiction.

Nice To Haves

At least 3 years of supervisory experience.
Bachelor’s degree.
Experience supervising auto, general liability, property damage, bodily injury, and litigated claim files across multiple states and lines of business.
Experience handling municipal claims.
Bilingual Spanish proficiency.
AIC, CPCU, or ARM designation.

Responsibilities

Review, assign, and supervise designated multi-line claim activity to ensure compliance with corporate standards, client instructions, and applicable laws.
Investigate, evaluate, and adjust assigned multi-line claims in accordance with claim-handling standards and laws.
Establish reserves and/or oversee reserves for designated claims within established authority levels.
Review medical, legal, damage-estimate, and miscellaneous invoices for reasonableness and relation to claims; negotiate disputed bills or invoices.
Authorize and make claim payments using the claim payment program, in accordance with procedures, industry standards, and payment authority.
Negotiate settlements in accordance with corporate standards, client instructions, and state laws when appropriate.
Assist claim staff with selection, referral, and supervision of outside vendors, including legal, surveillance, and case-management providers.
Direct handling of designated litigated and complex claims.
Provide education and training and assist in developing claim staff.
Review and maintain a personal diary in the claim system.
Supervise multi-line claim activity for specified accounts.
Comply with corporate claim-handling standards and special client handling instructions.

Benefits

Four weeks of paid time off, accruing throughout the year in accordance with company policy.
10 paid holidays in the first year.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
401(k) retirement plan.
Employee Stock Ownership Plan (ESOP).
Internal training and advancement opportunities.
Supportive, team-based work environment.
The role may qualify for bonuses or additional forms of pay.