Multi-Line Claim Specialist (Auto, GL, BI, PD)

Ccmsi•Chicago, IL

1d•Remote

About The Position

The Multi-Line Claim Specialist investigates, evaluates, and adjusts assigned auto and general liability claims, including property damage, bodily injury, and litigated claims. This is a full life-cycle multi-line adjuster position in a third-party administrator environment; proven multi-line claims experience is required. The role is accountable for the quality of claim services as perceived by CCMSI clients and for compliance with corporate claim standards and client instructions. It may also serve as an advanced training position for consideration for future supervisory or management roles. The position is remote and reports to the Chicago, Illinois region. The stated schedule is 8:00 a.m. to 4:30 p.m. The salary range is $75,000–$85,000. Spanish proficiency is valued but is not required.

Requirements

At least 10 years of multi-line claim experience.
Experience with auto, general liability, property damage, bodily injury, and litigated claims.
Excellent oral and written communication skills.
Initiative to set and achieve performance goals.
Good analytical and negotiation skills.
Ability to cope with job pressures in a constantly changing environment.
Knowledge of responsibilities associated with lower-level claim positions.
Detail orientation, self-starting ability, and strong organizational skills.
Ability to coordinate and prioritize work.
Flexibility, accuracy, initiative, and ability to work with minimal supervision.
Discretion and confidentiality.
Reliable, predictable attendance during client service hours.
Responsiveness to internal and external client needs.

Nice To Haves

Bachelor’s degree preferred.
Spanish bilingual proficiency is highly valued for communicating with claimants, employers, or vendors, but is not required.

Responsibilities

Investigate, evaluate, and adjust multi-line claims in accordance with established claim-handling standards and applicable laws.
Establish reserves or provide reserve recommendations within assigned authority levels.
Review, approve, or oversee medical, legal, damage-estimate, and miscellaneous invoices to determine whether they are reasonable and related to claims; negotiate disputed bills or invoices.
Authorize and make claim payments using the claim payment program, following procedures and established payment authority.
Negotiate settlements in accordance with corporate claim standards, client-specific instructions, and state laws, as appropriate.
Assist with selecting, referring, and supervising outside vendors assigned to claim files, such as legal, surveillance, and case-management vendors.
Review and maintain a personal diary in the claim system.
Assess and monitor subrogation claims through resolution.
Compute disability rates in accordance with state laws.
Coordinate timely communications with clients, claimants, and other appropriate parties throughout claim adjustment.
Provide notice of qualifying claims to excess or reinsurance carriers.
Comply with corporate claim-handling standards and special client instructions.
Maintain thorough investigations and documentation, support decisions, meet jurisdictional and client standards, move files purposefully, communicate proactively with clients, and exercise sound professional judgment.

Benefits

Four weeks of paid time off, accruing throughout the year in accordance with company policy.
10 paid holidays in the first year.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
401(k) retirement plan.
Employee Stock Ownership Plan (ESOP).
Internal training and advancement opportunities.
Supportive, team-based work environment.
The role may qualify for bonuses or additional forms of pay.