Multi-Line Claim Supervisor - Premises / GL

Ccmsi • Las Vegas, NV

9d • Remote

About The Position

CCMSI is seeking an experienced Claims Supervisor to lead a team of adjusters handling General Liability claims, with a primary focus on hospitality, entertainment, restaurant, and premises liability exposures. This role supervises a team of approximately 5-8 adjusters responsible for investigating, evaluating, negotiating, and resolving complex liability claims through litigation across multiple jurisdictions. The successful candidate will provide day-to-day leadership, technical guidance, operational oversight, and performance management while ensuring quality claim handling, compliance, customer service, and productivity expectations are consistently achieved. The Claims Supervisor serves as a subject matter expert for premises liability and entertainment-related exposures, assisting adjusters with complex coverage, liability, damages, litigation management, settlement strategy, and client communication. This is an excellent opportunity for a hands-on leader who enjoys developing talent, driving technical excellence, and building a high-performing team within a sophisticated litigation-focused claims environment.

Requirements

• Minimum 8 years of experience handling complex General Liability claims through litigation
• Significant experience handling hospitality, entertainment, restaurant, and/or premises liability claims
• Minimum 3 years of supervisory experience leading, coaching, mentoring, and developing claims professionals
• Demonstrated experience managing litigated casualty claims from investigation through resolution
• Strong understanding of: Premises liability investigations, Liability determination, Litigation management, Damages evaluation, Reserve analysis, Mediation and settlement strategies, Coverage and risk transfer concepts
• Experience overseeing claim inventories and managing adjuster performance
• Proven ability to balance quality, compliance, customer service, and productivity objectives
• Excellent organizational, analytical, and decision-making skills
• Strong written and verbal communication skills
• Active Adjuster License or Designated Home State (DHS) License required
• Ability to obtain and maintain additional jurisdictional licenses as needed
• Proficiency with claims management systems and Microsoft Office applications

Nice To Haves

• Multi-state claims handling experience
• Multi-state General Liability claims handling experience
• Experience working with self-insured entities, large deductible programs, or commercial casualty accounts
• Prior TPA experience
• Professional designations such as: AIC CPCU SCLA ARM

Responsibilities

• Supervise, coach, mentor, and develop a team of 5-8 adjusters handling complex General Liability claims
• Provide technical guidance on hospitality, entertainment, restaurant, and premises liability exposures
• Assist adjusters in managing litigated claims from inception through resolution
• Review liability investigations, damages evaluations, reserve adequacy, litigation strategy, and settlement recommendations
• Conduct regular file reviews and audits to ensure compliance with client requirements, jurisdictional regulations, and company standards
• Partner with defense counsel on litigation strategy, discovery, mediation, and trial preparation
• Assist with complex claim negotiations, settlement authority decisions, and claim resolution strategies
• Monitor inventory levels and allocate workloads to maintain service commitments and quality expectations
• Analyze claim trends, loss drivers, and operational opportunities for continuous improvement
• Communicate claim performance and operational metrics to leadership and clients
• Foster a culture of accountability, collaboration, professional development, and technical excellence

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Opportunities to advance into senior claims leadership positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed