Multi-Line Claim Supervisor

Ccmsi•Chicago, IL

1d•Onsite

About The Position

The Multi-Line Claims Supervisor is responsible for investigating, adjusting, and supervising assigned multi-line claims. The role ensures claim services meet CCMSI’s Corporate Claim Standards, client-specific handling instructions, and applicable laws. It may serve as an advanced training position for consideration for promotion to management. The position is based in Chicago, Illinois, with a stated schedule of 8:00 a.m. to 4:30 p.m. The posted salary range is $90,000–$100,000. The supervisor oversees claim activity for specified accounts and provides guidance, education, and training to claim staff. The role also handles designated litigated and complex claims, manages reserves and payments within established authority levels, and works with clients, vendors, and internal teams to support quality claim outcomes. CCMSI describes its workplace as supportive and team-based and offers internal training and advancement opportunities.

Requirements

At least 8 years of multi-line claims experience.
Excellent oral and written communication skills.
Initiative to set and achieve performance goals.
Good analytical and negotiation skills.
Ability to cope with job pressures in a constantly changing environment.
Knowledge of responsibilities associated with lower-level claim positions.
Detail-oriented, self-starting, and strongly organized.
Ability to coordinate and prioritize work.
Flexibility, accuracy, initiative, and ability to work with minimal supervision.
Discretion and confidentiality.
Reliable, predictable attendance during client service hours.
Responsive to internal and external client needs.
Proficiency with Microsoft Office programs.
An adjuster license may be required depending on jurisdiction.

Nice To Haves

At least 3 years of supervisory experience.
Bachelor’s degree.
Bilingual Spanish proficiency, highly valued but not required.
AIC, CPCU, or ARM designation.

Responsibilities

Review, assign, and supervise multi-line claim activity for designated claims to ensure compliance with Corporate Claim Standards, client-specific instructions, and applicable laws.
Investigate, evaluate, and adjust assigned multi-line claims in accordance with established standards and laws.
Establish reserves and/or oversee reserves for designated claims within established authority levels.
Review medical, legal, damage-estimate, and miscellaneous invoices for reasonableness and relation to designated claims; negotiate disputed bills or invoices.
Authorize and make claim payments using a claim payment program, in accordance with claim procedures, industry standards, and payment authority.
Negotiate settlements in accordance with Corporate Claim Standards, client instructions, and state laws, when appropriate.
Assist claim staff in selecting, referring, and supervising outside vendors, including legal, surveillance, and case-management vendors.
Direct the handling of designated litigated and complex claims.
Provide education and training and assist in the development of claim staff.
Review and maintain a personal diary in the claim system.
Supervise multi-line claim activity for specified accounts and ensure compliance with Corporate Claim Handling Standards and special client handling instructions.

Benefits

Four weeks of paid time off, accruing throughout the year in accordance with company policy.
10 paid holidays in the first year.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
401(k) retirement plan.
Employee Stock Ownership Plan (ESOP).
Internal training and advancement opportunities.