Multi-CMA/Front Office Specialist II - TCP Pearland

Texas Children's Hospital•Pearland, TX

1d•Onsite

About The Position

This is a dual Front Office Specialist II and Certified Medical Assistant role in a fast-paced clinic at the Texas Children’s Pediatrics Pearland location. The position provides clinical support in ambulatory settings and performs both clinical and non-clinical duties to promote cost-effective, age-appropriate, safe, high-quality, family-centered care. The role gathers patient information, assesses and provides direct care, and collaborates with the healthcare team to deliver population-appropriate care for low-acuity pediatric patients. The position requires knowledge of medical terminology, medical assistant or outpatient care tasks, and customer service concepts. It also requires strong interpersonal, communication, customer service, and problem-solving skills, and the ability to operate basic medical equipment. Successful candidates must undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

High school diploma or GED.
Graduation from a medical assistant or emergency medical technician program, or documentation from the licensing authority confirming that such education is not required for certification.
Basic Life Support (BLS) certification from the American Heart Association.
One year of related experience.
Knowledge of medical terminology, medical assistant or outpatient care tasks, and customer service concepts.
Excellent interpersonal, communication, customer service, and problem-solving skills.
Ability to operate basic medical equipment.
One of the listed Certified Medical Assistant or Emergency Medical Technician credentials: CCMA, CMA-AAM, CMA-C, EMT, EMT-A, EMT-B, EMT-I, EMT-P, LIC PAR, NCMA, NRCMA, or RMA from an accepted certifying organization.
Ability to undergo respiratory fit testing in compliance with occupational health and safety standards.

Nice To Haves

Bilingual English/Spanish.

Responsibilities

Assist in collecting patient and family data, including biophysical, psychosocial, developmental, cultural, and environmental information, according to practice protocol.
Accurately collect and document vital signs, BMI, height, weight, and reason for visit.
Document current medications, allergies, and other information in the electronic health record.
Prepare patients for examination and assist providers with treatments, examinations, and testing as directed.
Document interventions according to practice protocol.
Call in or send electronic prescription refills as directed.
Assist the provider during office emergency patient care.
Keep rooms stocked with supplies and notify managers when supplies are low.
Participate as a care team member, contribute to patient goals, and attend daily huddles and monthly staff meetings.
Coordinate patient care by following up on laboratory results, emergency room visits, and other matters.
Identify patients eligible for the Vaccines for Children program and follow procedures for accurate documentation and management.
Assess referral eligibility by verifying coverage with the payer before initiating a referral.
Manage the outstanding orders report and laboratory error work queue to ensure results are received.
Provide superb customer service.
Gather information, assess, and provide direct care to patients.
Collaborate with healthcare team members to provide population-appropriate care for low-acuity pediatric patients.